Customer Care Executive
Select Group
مجموع سنوات الخبرة :15 years, 8 أشهر
Reporting to Customer Service Manager
Resolve customer complaints via telephone & correspondence.
Providing customer service regarding collection issues, process and review account
adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer calls.
Must communicate & follow up effectively with Sales Department regarding customer
accounts on a timely basis.
Preparing Sales and Purchase Agreement (SPA) for the newly sold units.
Maintains customer records by updating account information.
Preparing NOC for the clients who wish to sell/transfer their property.
Meeting walk-in clients.
Knowledgeable in Yardi System.
1. October 8, 2011 up to present
FLASH PROPERTIES
Sheikh Zayed Road, Dubai
Sales Support Executive
Duties and Responsibilities:
• Support and provide superior service via helpdesk system, phones & emails as a receiver and caller.
• Keeping track of all the incoming calls from telephones & toll free number in the excel sheet.
• Calling on different lists for property listings & entering them in the master key online software.
• Following up with sales agent for all the inquiries & listings referred to them
• Maintaining an excel sheet for all the listings & inquires they get on daily basis.
• Maintaining master key software every month, e.g. closing expired, sold or leased leads.
• Meets commitments to customers.
• Display Time flexibility towards shifts as per work floor requirements.
• Making collection calls to the client for late/due payments.
• Keeping a track of all the collection calls in the excel sheet.
• Reporting the operations manager for all the listings & inquires generated & successful deals closed in the entire month.
• Getting developer’s availability list
• Sending developer’s availability list to Sales Agent
• Sending our Availability List to other agencies weekly basis
• Sending Flash’s Availability List to Agents daily
• Following up with Developer’s pending contracts
Secretary to the CEO
• To provide a full range of confidential P.A. and secretarial services and high level
• Making appointments and arranging meetings, answering the telephone, planning daily programmes, receiving visitors (including VIPs), and to deal with conference/seminar and hotel bookings and travel arrangements.
• Responsible for diary management, ensuring that all appointments are planned scheduled and reviewed in a highly efficient manner. This will include monitoring and checking to ensure that timely high quality information, briefing material and documents are delivered to agreed deadlines.
• To ensure swift, accurate and high quality replies to correspondence are produced, seeking advice where necessary, answering straightforward correspondence.
• Using own knowledge and initiative, draft letters, routine reports and other associated paper work for Executive Support some of which may be confidential in nature.
• To handle all incoming calls efficiently and effectively, screening those that can be handled elsewhere and announcing all incoming calls to the director to ensure that they are properly briefed.
• To manage an appropriate ‘bring forward’ system and ensure that papers are provided in a timely manner.
• Opening incoming mail and replying to or redirecting where appropriate.
• To arrange, prepare agendas & reports and attend meetings to take minutes, this will involve travel both within and outside the County of Essex.
• To organize and facilitate events, including national and local travel itineraries and arrangements and where necessary management team as appropriate.
• To provide research material from library and other resources (i.e. internet) as background information for meetings, briefings and reports.
• Typing, from manuscript or dictation (shorthand/audio).
• To undertake such other duties as may be allocated from time to time.
Receptionist
Duties and Responsibilities:
• Greet clients and visitors, answer inbound calls, fax or email.
• To organize meetings on behalf of the Team, booking rooms/venues, arranging Hospitality (refreshments) and be responsible for taking minutes, the distribution of agenda and supporting papers
• Respond to customer enquiries
• Reporting problems in the building, to maintenance staff and manager.
• Inducting staff to working procedures
• Checking and organizing staff timesheets. Monitoring holidays and sickness.
• Assisting managers in advertising of job openings, dealing with applicants and setting up interviews. Conduct applicant background checks via phone and complete background check report forms
1.19 August, 2009 to 31 March, 2012
SITEL (FIRST DATA CORPORATION)
Customer Service Representative
BCEZ Loakan Road, Baguio City, Philippines
Duties and Responsibilities: Answers phone and respond to customers request
Research billing issues and dispute charges
Explain debit card billing issues
Provide customers with product and service information
Transfer calls to appropriate staff
Identify, research, and resolve customer issues using the computer system
Follow-up customers inquiries not immediately resolved
Complete call logs and reports
2. 29 September, 2008 to 16 June, 2009
NCO Company
Customer Service Representative
Bussiness Center 4, Philexcel Bussiness Park
Manuel Roxas Hway, Clark Freeport Pampanga
Duties and Responsibilities
Answers phone and Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate departments
Follow-up customer calls where necessary
Complete call logs and complete call reports