Regional Operations Manager-Government
AlShamel Travel
Total years of experience :7 years, 11 Months
Responsible for the operations with Government contracts (U.S. Embassy Amman-Jordan, U.S. Embassy Kabul-Afghanistan and U.S AID Iraq) ensuring the compliance of contract requirements regarding operations and the quality of the service being delivered.
Services Provided:
• Resolved the issues brought by the Client regarding the everyday services delivered and provided support for their specific situations.
• Dealt with the Finance and Accounting Department to ensure payments were coming through and provided liaises with the Finance Office on the Clients’ side to ensure all the processes were being followed, as well as provided to them the required information to deal with their everyday work.
• Have been the first contact for the Clients queries.
• Worked on the implementation process of the new contracts to be deployed within the system.
• Kept the relationship with the airlines on behalf of the Client and also resolved any issues to maintain an operational work schedule.
• Ensured that the reports and deliverables were delivered to the Client on budget and on time.
• Delivered regular trainings to the staff in order to keep the service level being delivered
Responsible for the operations in the Latin American, Caribbean and Canada contract for 16 countries in the South and Central America Region including: Argentina, Barbados, Brazil, Canada, Colombia, Chile, Dominican Republic, Guatemala, Honduras, Jamaica, Nassau, Panama, Paraguay, Peru, Uruguay and Venezuela Ensured compliance of contract requirements regarding operations and the quality of the service being delivered.
Services Provided:
• Dealt with Finance and Accounting in each country to ensure payments were being delivered and liaised with the Finance Office on the Clients’ side, to ensure their requirements were met to their satisfaction.
• Worked with the CWT local Finance Offices and the local Sales Department to ensure the budgeted goals were achieved, while helping them develop and project budgets for the following year.
• Reported to the Latin American Regional Office providing all the required data and reports.
• Liaised with the CWT Sato Travel Office in Washington, D.C. with any Client issues, as well as provided all the required data to support the Clients’ claims.
• Dealt with the U.S Travel and Transportation Department along with GSA (General Services Administration) U.S. Government Procurement Department on numerous contract issues.
• Brought in new U.S. Embassies (Chile, Dominican Republic, Nassau and Paraguay) into the WHA (Western Hemisphere Affairs) umbrella contract, which started with 12 countries only.
• Delivered regular agent trainings on U.S. government travel rules and regulations on a regional level.
• Served as the contact for all Client queries and worked on the implementation process for the new contracts in 2005, while implementing the processes of the new embassies which were adhered later on to the umbrella contract.
• Managed the industry relations with: the Airlines, GDSs, Hotels, Cars Rental Companies and others; not only on Clients’ behalf, also to bring in value to the company.
• Organized and set up (4) Four Training Conferences, listed below; which were attended by approximately 100 participants each conference. The CWT/GSA/Training Conference was looked as an opportunity to bring all parties together (The Clients, Airlines, Industry Partners and CWT) while looking out for the best interest of the Clients.
o CWT/GSA/TMC Training Conference, May 2006 - LIMA, PERU
o CWT/GSA/TMC Training Conference, May 2007 - Santo Domingo, Dominican Republic.
o CWT/GSA/TMC Training Conference, April 2008 - Montevideo, URUGUAY
o CWT/GSA/TMC Training Conference, October 2009 - Santiago, Chile
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The 3 year program mainly focused on the vast and well developed Italian Tourism Industry, which included : - Organization of tour packages - Airline reservations, ticketing and fare calculation - Hospitality and Hotel industry - Administration of travel agencies and hotels - Accounting and Computer science - World and Italian History as well as tourism history - Italian Literature and research writing - Languages Additionally I have two high school diplomas : . Loretto College - La Paz, Bolivia . Belle Fourche High School - Belle Fourche, South Dakota, USA
The High School Diploma in Bolivia is awarded after 12 years of completion of studies. Being the last four years similar to those in Europe, whereby the student needs to take 14 subjects and not only specialize on a certain area. I was also an exchange student to the U.S. on the AFS program, where I also graduated from High School obtaining the High School Diploma at Belle Fourche High School - Belle Fourche, South Dakota, U.S.A (1976-1977)