Bayt.com
Magdy Mourad, Customer Service and Social Media Manager

Magdy Mourad

Customer Service and Social Media Manager

SG Group

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

Customer Service and Social Media Manager at SG Group
  • Egypt - Cairo
  • My current job since June 2023
CRM &Complaints Supervisor at GB - Ghabbour Corp
  • Egypt - Cairo
  • January 2018 to August 2023

CRM and complaints

Back office and Complaints senior Specialist at Orange - Egypt
  • Egypt - Cairo
  • October 2013 to December 2017
Senior Technical Ticketing at Airfare.com
  • Egypt - Cairo
  • November 2012 to October 2013
Customer Service Representative at Vodafone - Egypt
  • Egypt - Cairo
  • March 2011 to October 2011
Public Relations Officer at Wadi Degla Club
  • Egypt - Cairo
  • October 2010 to March 2011

Education

Bachelor's degree, Accounting
  • at Faculty Of Commercial And Business Sciences
  • July 2011

faculty of commerce banha university

Specialties & Skills

Training
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Analysis
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Customer Loyalty
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Customer Service
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Customer Facing
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PowerPoint.. excel... word... outlook &other
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Languages

English
Expert
Arabic
Native Speaker
French
Beginner
Italian
Beginner

Training and Certifications

communication skills (Training)
Training Institute:
SIS Middle east