Operations Manager - Logistics and Warehouses
Falcon Pack
Total years of experience :16 years, 11 Months
Company Profile:
• Falcon Pack is the leading manufacturer and distributor of disposable packaging products for the food service and consumer markets in the Middle East. http://www.falconpack.com/
Key Responsibilities:
Incoming Logistics
• Monitor and control all activities related to incoming logistics following up with shipping companies from port of shipping to the arrival of consignments.
• Ensure on time preparation and submission of all shipping, import and customs documents for prompt clearance from port and forwarding to the warehouse.
• Monitor receipt and unloading of goods at the seaport ensuring completion of all formalities like surveys, identification and assessment of shortages and damages for claims.
Inventory Management
• Design and formulate forecasting systems and generate weekly and monthly statistical forecast reports to aid effective inventory planning.
• Identify, acquire and deploy tools and techniques for continual improvements in forecasting techniques, methods and approach to enhance forecast accuracy.
• Formulate, document and implement standard operating procedures, processes and systems for demand planning of various product categories.
• Recommend and execute adjustments to forecasts and inventory targets to accommodate changes in demand and market trends.
• Lead periodic scheduled demand forecasting and inventory planning meetings with marketing managers of various product categories and market segments.
• Develop inventory policies including definition of safety stock levels and manage inventory control processes to maintain target inventories.
• Conduct measurements of inventory performance on key parameters like forecast accuracy and inventory plan versus targets and communicate results to the management.
Warehouse Management - Human Resources
• Recruit hire, orient, train, deploy, manage, performance, coach, counsel and discipline employees ensuring realization of human resources objectives.
• Ensure effective communication of job expectations, plan, appraise and review jog contributions and plan and execute compensation actions.
• Monitor and ensure consistent adherence to the corporate human resources policies and procedures in all sections of the warehouse.
Key Responsibilities:
Warehouse Management - Operations
• Contribute to the formulation and review of strategic plans by providing information and recommendations on warehouse operations.
• Prepare, execute, evaluate results and refine action plans to achieve targeted objectives of corporate strategic plans related to warehouse operations.
• Devise and implement continual improvement programs related to production, productivity, quality and customer service standards.
• Conduct operational performance audits, identify trends, take corrective and preventive actions to arrest and reverse negative trends and resolve problems and issues.
• Manage warehouse finances including preparation of budgets, forecasting financial requirements, scheduling and controlling expenses, analyzing variances and initiating corrective actions.
• Determine product handling and storage requirements and develop processes, systems and procedures for product receipt, storage, inventory management, shipping and equipment utilization.
• Develop warehouse designs comprising of warehouse layout, product flow, product handling systems and evaluation and recommendation of new equipment.
• Design programs for improving warehouse operations systems by analyzing processes, workflows, manning and space requirements, equipment layout and plan and implement improvements.
• Enforce and ensure compliance with all approved safety, occupational health and environment rules, regulations and statutory regulations.
• Assure security of company premises, assets and personnel by developing and implementing protection and access control policies and procedures and scheduling patrols in coordination with the security department.
• Maintain up-to-date job knowledge by participating in educational programs, participating in professional organizations, reading professional publications and maintaining professional networks
Company Profile:
• JITS is an ICT solutions company and has exclusive representations for international and leading providers of mobile and internet enabled technologies and solutions.
Key Responsibilities:
Recruitment and Staffing
• Designed and maintained human resources web pages with up to date job descriptions, benefits information, employment and current job openings.
• Supported all staffing activities including management of the recruiting, testing and interviewing program, advising managers on candidate selection, conducting and analyzing exit interviews and recommending changes.
• Verified all documents submitted by candidates in coordination with approved accreditation agencies before issue of final job offers.
• Participated in administering the classification and compensation plan including updating job descriptions, classifying and reclassifying positions and conducting salary surveys.
Employee Personnel Records System
• Managed the administration of a comprehensive employee personnel records system assuring accurate payment of benefits and allowances.
• Maintained up to date records and files covering all categories of employees covering insurance/benefit forms, personnel action forms, pay history, performance evaluations, promotions, market adjustments, merit increments and bonuses.
• Ensured maintenance of all employee personnel records and files adhering to applicable government policies and Retirement System records retention rules.
• Provided prescribed reports to the Personnel Advisory Board including monthly status reports and other administrative function data and inputs.
Human Resources
• Administrated the Performance Pro automated employee performance appraisal system, updated employee information in the system and answered technical queries.
• Assisted the HR Director in developing and presenting human resources related training programs for management and employees including on benefit programs.
• Implemented and ensured compliance with management guidelines by preparing, updating and recommending human resources policies and procedures
• Maintained historical human resources records comprising of past and current records by designing a filing and retrieval system for efficient management of the archives.
HR Office Management
• Managed the HR office during the Director’s absence using initiative and judgment ensuring handling of all urgent matters to minimize the impact of the Director’s absence.
• Fulfilled human resources operational requirements by scheduling and assigning employees, participating in team efforts and ensuring delivery of work outcomes.
• Managed the inventory of office supplies including monitoring of stock levels, assessing requirements, evaluating requisitions, supervising procurement and processing payment of bills.
• Managed the filing, storage and security of documents related to government and coordinated with external agencies for managing all municipal office and government related activities.
• Updated and maintained the company’s membership in various organizations including trade associations and chambers of commerce.
• Supervised the preparation of contract documents, coordinated the contracting process and administered contracts for various HR and office related services.
• Performed other related duties as and when requested by the management.
Company Profile:
• SITA is one of the biggest companies in Yemen engaged in the distribution and marketing of fast moving consumer goods (FMCG). http://www.shihab.biz/
Key Responsibilities:
Supply Chain Management
• Managed all warehousing and transportation activities contributing to cost effective distribution of a range of FMCG products to meet company’s business objectives.
• Coordinated the clearance of imported consignments from ports ensuring compliance with all rules and regulations for swift movement of goods to main and sub stores.
• Supervised the delivery of goods to authorized representatives of consignees and ensured proper documentation as requested by sales managers.
• Maintained the supply chain database and ensured updating of the system with information of newly introduced goods.
• Provided supply information to stores and distribution services operations assuring availability of precise range change information before sales start date.
• Managed the process of reverse logistics to prepare pallets of rejected or damaged goods to the suppliers.
Inventory Management
• Monitored physical inventories to control products close to expiry dates, broken or damaged and issued weekly reports to the head office to arrange prompt disposal.
• Identified and implemented measures to improve supply chain operations and reduce costs in close collaboration with suppliers and customers.
• Monitored order status of various SKUs on a daily and weekly basis and updated replenishment policy parameters to optimize stock holdings.
• Scheduled, organized and participated in monthly and yearly inventory counts and reconciliation of all reported inventory discrepancies.
• Coordinated with accounting department for clearing materials suspense accounts and audit department to resolve inventory issues.
• Participated in several special inventory related projects as deputed by the management.
Information Technology
• Provided information technology support to various departments managing multiple technologies for various business process applications.
• Managed the upgrades of various internally developed as well externally sourced business process application packages.
• Defined operating processes for all systems and network operations, ensured compliance by users and supported implementation of improvements.
• Provided hardware support including configuring of computers, installation, formatting and management of networks.
Key Responsibilities:
External Communications
• Formulated and implemented communication strategies for effective communication of publicity information to identified key client groups and audiences.
• Drafted press notes / press releases, prepared promotional material for press kits and directed content development and maintenance activities for the company’s internet and intranet web pages.
• Supported company executives in managing their external communications by drafting speeches and arranging media contacts and interviews.
• Responded to requests for information from various agencies including clients and media on the programs, activities and corporate details of the company.
• Tracked and analyzed social, economic and social trends and reported opportunities and threats likely to impact operations of the company.
Corporate Branding
• Developed, implemented and managed the strategy for sustaining corporate image and identity through effective use of logos and signage across all premises
• Built and maintained corporate visibility through special events like sponsorship of races and events to introduce new products.
Government and Media Relations
• Established and maintained effective and productive relationships with local and municipal government officials and media representatives.
• Represented the company in interactions with government departments and facilitated resolution of accumulated problems with various competent authorities.
• Handled activities to streamline internal communication, regularly planned employee engagement initiatives and interacted with staff members to ensure effective employee relations.
• Developed and maintained internal communications to update employees on company activities, programs, policies and procedures.
• Supported the labor relations manager in maintaining harmonious work environment through various employee engagement activities.
Administration
• Managed communication budgets of the company ensuring best return on investment through effective control of costs and optimum selection of channel mix.
• Developed, implemented and updated policies and procedures for public information programs and ensured compliance by public relations executives.
• Supervised external agencies, establishment and departments for developing and implementing communication strategies and information programs.
• Maintained the company’s archives ensuring effective documentation, preservation and retrieval to meet various public relations and information needs.
• Developed and implemented continual programs for improving channels of communication by adopting modern tools and media channels.
• Managed the public relations staff, assigning duties, supporting execution and maximizing productivity through periodic performance appraisals
• Completed additional tasks assigned by the management with a view to support departmental objectives across the organization.
Training and Certifications: Change of Success Way Training Programs and Conferences • Change the person of himself • The creation of self-change • Satisfaction of the importance of change Computer Courses • 2005: Microsoft Certified System Administrator (India) • 2004: Diploma in Hardware and Networking (India) • 2004: Diploma in MS Office (India)