Removals and Compliance Manager
Express International Group
Total years of experience :28 years, 7 Months
Ensure suffice information is given to customer and inquires are attended in a timely manner.
Booking Local Jobs from foreign countries and complete the under door to door basis.
Receive initial move enquiries & ensures follow up and accomplishment of requests by subordinate staff.
Supervise preparation of files and documentation for all stages of the move
Costing the move and complete cost card.
Follow up with customs clearance managers either at Airport or Sea port to ensure smooth clearance and
Prepare quotations and updates inclusions and exclusions in accordance with new customs, traffic,
governmental and organizational rules.
Follow up client / account / agents in a timely manner.
Prepare detailed Crew & Warehouse Instructions with specific details relating to the client’s
particular requirements.
Ensures communication of current status to client / agent on a regular basis.
Co-ordination of logistics to meet client requirements
Respond to any customer issues or complaints by liaising with Team Leader and Quality Assurance
Administrative support to Account Manager / Sales Executive Account Management
Scheduling all Staff Transportation Duties for 33 different accounts including (Lavalin, Qatalum,
Shell KBR, Qatar Petroleum and Qatar Gas…etc).
Supervising direct activities related to dispatching, routing, and tracking transportation vehicles.
Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished
in a manner consistent with organizational requirements.
Carry out direct investigations to verify and resolve customer complaints.
Implement schedule and policy changes.
Collaborate with other managers and staff members in order to formulate and implement policies,
procedures, goals, and objectives.
Monitor operations to ensure that staff members comply with administrative policies and procedures,
safety rules, combined contracts, and government regulations.
Promote safe work activities by conducting safety audits, attending company safety meetings, and
meeting with individual staff members.
Direct and coordinate, through subordinates, activities of operations department in order to
obtain use of equipment, facilities, and human resources.
Receives engineering daily reports pertaining to repairs and maintenance to vehicles.
Conduct investigations in cooperation with operational sections to determine causes of
transportation accidents and to improve safety procedures.
Negotiate and authorize contracts with equipment and materials suppliers, and monitor
contract fulfilment.
Supervise workers assigning tariff classifications and preparing billing.
Set operations policies and standards, including determination of safety procedures
Assisting in the planning of bus routes and daily duties for the hotels.
Answering calls of customers and contractors and reporting to planning manager.
Establishing contacts with Governmental Bodies (Municipality Affairs, Urban Planning and Works
Authority) pertaining to the attainment Road Opening and Excavation Permits prior to
placing bus stops in Doha.
Receipt of new trained drivers from training department and allocate them to school duties.
Assigning contract drivers to duties according to a preplanned Rota.
Following up with customers to ensure that service presented met their requirements.
Assisted in choosing the appropriate locations for placing bus stops for Qatar public service.
Assisted in scheduling transportation duties for public service.
Took the charge of allocating 450 school drivers to serve 300 schools in 2005.
Creating publicity for bus stops when introducing a new service and updating them accordingly.
Assisted in planning and operating the Transportation of the West Asian Games 2006 held in Doha.
Managed transportation services for various conferences held in the country and assisted in
running Doha Asian Games
Championship in coordination with Transport Management Systems, USA (TMS)
Arranged and coordinated accreditation and allocation for the drivers participating in Doha Asian Games.
Controlling First Launch of Doha Public Service and dispatch of buses to different destinations.
Creating electronic destination blinds using Hanover Technology.
Loading buses with information using key load containing the appropriate data.
Doing all the translation tasks and bilingual official correspondence.
Taking Calls from customers during rush hours.
Ensuring that taxi was sent to customers by dispatchers.
Submitting daily operational reports to call centre manager pertaining to the contracted taxi runs.
Following up with operations department in regards to daily contracts and ensuring that a replacement is send
to customer in case of breakdowns.
Updating customers in case of breakdowns, traffic delays and accidents.
Coordinated and managed various priorities and company special projects.
Provided telephone support to company clients.
Updating air freight tracking log sheets for ISO audits.
Quoting origin agent upon receipt of his rate request, mentioning services inclusions, and exclusions.
Notifying client upon receipt of first notification of the shipment.
Informing client of the necessary customs documents required to clear his shipment.
Follow up on a daily basis with expediting department on the status of shipment under clearance.
Advising clients/origin agents of the situation.
Liaison with client on date / time for delivery of his shipment.
Advise origin agent of actual date of delivery.
Assisting client with filing for insurance claim if applicable.
Supervising reception clerks.
Updating Senior Reception and General Manager about the status of work inside reception area.
Revising invoices of clients before disbursement takes place.
Setting up the animation section purposing to entertain guests during night navigation.
Supervising reception clerks.
Updating Senior Reception and General Manager about the status of work inside reception area.
Revising invoices of clients before disbursement takes place.
Setting up the animation section purposing to entertain guests during night navigation.
Bachelor of Arts