restaurant manager
Bu Ali International Restaurants
Total des années d'expérience :20 years, 8 Mois
Supervising the whole Reception Team.
Reports issues with regards to the operation to the immediate Manager on Duty.
Controls the break timings of the dining staff.
Manages the daily attendances of the staff to forwarded on payroll; moreover regulating the deduction of staff (i.e. breakages and absents).
Ensures that proper welcoming procedures are followed.
Checks the frequency of reservations and walk-in guests.
Receives guests reservations and transfers calls to To-Go outlets as well as forwarding reservations to respective branches.
Ensures that the facade of the Restaurant is well maintained and tidy.
Manage all stocks to be able to serve the customer with a quality product and service that results to a happy and satisfied customers. By coaching and training the staffs that they following the standards and proper procedures of the company and the same time with the brand.
Supervise the daily sales performance in branch, by enhancing staff productivity and enriching customer satisfaction to achieve the budgeted sales.
Prepare a monthly sales forecast covering all products and sizes.
Ensure continuous stock availability through accurate daily indent to avoid loss of sales.
Create new action plans and implementation of the company's resources .
Regulate the conduct of work through implementing partners, within and outside the company through coordination with customers .
Making weekly and monthly reports and monitoring the company's financial Curve .
Make the final touches on the workshops by activating the external role of field work .
You type in the papers of import and export
I know well the customs procedures and how to work successfully
Welcomes and connects with customers
Determines customer needs and suggests appropriate product, offering demonstrations and samples. Remains focused on customer satisfaction, and thank every customer
Follows health, safety, and sanitation guidelines for all products
Present menus to patrons and answer questions about menu items, making recommendations upon request
Inform customers of daily specials
Take and write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
Serve the patrons with the available food & beverages of the cafe on time
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Prepare checks that itemize and total order costs.
Collect payments from customers
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Management.