accountant
all-toutounji group
Total years of experience :22 years, 11 Months
payable accountant
coordinator of agencies which handles the dues of customers that considered as dead beats in order to maximize the recovery
Responsible for managing portfolio of customers who failed to make their payment on their credit facilities to Citibank .Job included developing strategies to communicate with customers, review of MIS to effectively manage the portfolio, and negotiation / rescheduling of debt customers who were unable to pay.
• Tracking and analyzing monthly flows through rates and meet cycle targets of accounts and effectiveness.
• Provide feedback to collections supervisor on operations and flow of work with ideas for improvement of certain process where appropriate.
• Increase public awareness and educating Customers on timely payments by conducting an average of 150 out-going calls/day, to decrease and minimize the number of defaulted customers by using CRM programs e.g. ACACS, Systematic, etc. 75% of the time the targets were either exceeded or met.
• Responsible for researching the different reasons and causes of disabling customers from paying their dues.
• Assumed extra roles & responsibilities pertaining to the supervisor based on personal initiative for example the task of handling the “non starter’s lists”.
• Received an orientation-training program through being exposed to the following dept: Customer Service, Citiphone, Operations, AFU, and Marketing.
• Analyze and improve productivity, efficiency and effectiveness through benchmarking with historical data by utilizing specially designed reports generated by the MIS function on a daily basis
. indoor sales representative.
. Makes sure that I am updated on all latest products.
. provide customer service and perform financial transactions to all customers.
. Meets all service standards.
. Insures that all customer problem resolution induce are reported and highlighted.
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