International Account Managment Advisor
Vodafone International services
مجموع سنوات الخبرة :17 years, 6 أشهر
resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - proactive in regards to the improvement of processes and procedures. - communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work