MANAGER, CORPORATE SALES & DEVELOPMENT
AMERICAN EXPRESS CARDS - MENA, EGYPT
Total years of experience :28 years, 7 Months
• Execute strategy of promoting the corporate product portfolio as an expense management and cost control tool by positioning the company and its partners as financial solutions providers to the market.
• Build, motivate and develop a team of people to perform above their own expectations.
• Lead a team of account managers to drive a growth strategy across the existing customer base.
• Execute some of the account reviews to key corporate clients and GCG through a structured account management approach.
• Build & execute a sales pipeline of well qualified GCG and regional opportunities (new and existing) to ensure budget gap is covered, Influence and successfully negotiate complex, large-scale agreements and implementations on behalf of AEME and the GCG global account teams.
• Provide performance management and sales management across the team by performing monthly reviews and feedback sessions.
• Reviewing corporate activities and achievements, to ensure its alignment with Egypt and regional plans & commitments.
• Ensure all management reporting is provided in a timely manner.
• Attend regional calls and conferences about corporate products related issues.
• Resolution management of all complaints escalated by corporate clients, by liaising with other business units to ensure that such complaints are managed and resolved within agreed service levels.
• Ensure that corporate clients receive excellent and proactive premium service level, and that the relevant service level agreements with operational departments, and the corporate procedure manuals are implemented and maintained.
• Attend some meetings if necessary with the global and big new and existing accounts in the local market.
Same as mentioned below in “AMEX Travel”; In addition to:
• Building a strong contacts & relations with suppliers “Landlords, Vehicle Rentals, Hotels, Office Equipments & supplies, etc...”
• Keep track of company’s assets aligned with the financial records.
• Coordinate and Follow up with the PRO to finalize any residency related issues, legal issues towards the company or the employees.
• Supervise the staff and visitors’ housing, accommodations, transportations, visas, & residency.
Assist the HR & Admin Manager; but not limited to:
• Deal with the suppliers to get the best possible quotations and bids, to cover the company’s needs, reprints, stationeries, and any other administrative needs & matters. Plus, monitor their contracts and advise management on expiry dates and terms.
• Administer, Handle and Develop the company’s Medical Plan Scheme.
• Build & maintain excellent communication levels with employees (about 175 employees): i.e. ability to respond to their requests according to company standards, while ensure that Policies and Procedures are being adhered to.
• HR Development: by working closely with employees to develop their job related capabilities and monitoring training needs analysis for succession planning and development opportunities.
• Employment and Termination processes: including competency based and exit interviews; ensures that all procedures are properly maintained and meet with governmental legislatives.
• Coordinate the delivery of training, as well as the new employees’ induction program.
• Assist in preparing the Management Information reports as required.
• Provide advice and information to management through clear understanding and consideration of all HR PnP.
• Administer the company’s incentive plans, and the compensation & benefits plans & packages.
• Coordinate and monitor the Performance Management Process, and ensure the completion and fairness of all steps.
• Coordinate and handle responsibilities regarding the employees’ satisfaction survey, and closing employees’ satisfaction gaps, and produce & review Amex Egypt Employee Handbook.
• Ensure that salaries are fall within the correct ‘MRZ’ Market Reference Zones for each job, in participation with Watson Wyatt, in Compensations and Benefits Surveys.
Assist the Suppliers Relations Manager; but not limited to:
• Build & maintain a strong friendly relationship with our business suppliers’: like airlines, hotels, & insurance companies key personnel; this plays a major role in strikingly maximizing the benefits for both our clients & the company.
• Design, edit, and issue our dept ℮-magazine “Suppliers Flash News” monthly edition.
• Quality & Fare Check; negotiate, coordinate, feed, & monitor the fares and data into Amex Database Program; to ensure the proper implementation of preferred suppliers’ special & corporate deals & override’s discounts.
• Analyze figures from the finance dept. & the suppliers to prepare all required periodic reports for the higher management concerning the achievement of the targets, so it can be converted into incentives, then following up the collection of these incentives from the suppliers.
• Arrange & coordinate the in-house presentations, training opportunities & familiarization trips with Airlines & Hotels (It works as OJT, developing & enriching employees’ capabilities & resulting in better efficiency).
• Negotiate, Assign, and Monitor achievements of agreed targets & super incentive programs with suppliers.
• Review Operations & Account Relations related activities; then, handle the unusual issues and problems.
Same as mentioned below in “GRAPHILEX Advertising”; In addition to:
• Review & Revise the overall operations activities.
• Review the financial & accounting status of the company.
Assist the Operations Manager; but not limited to:
• Handle issues between the company and its clients regarding the operational activities.
• Coordinate the flow of data between the company’s departments.
• Coordinate & Assist in solving problems that may rise between any departments and clients.
• Review the department’s daily work activities reports.
• Supervise & review the Customer Account Relations departments’ related activities.
• Review the Collection & the Constitutional Affairs departments’ related activities.
• Prepare all required & periodic reports for the higher management & company clients.
• Assist in preparing the procedure manuals for new projects / clients.
• Prepare & follow up the monthly, quarterly & yearly plan for the sales & marketing department.
• Manage the sales team & review the operation flow of the sales & other departments’ related activities.
• Follow up & coordinate with other departments for the preparation of the shop drawings, cost analysis, bids & quotations, contracts’ assignment, job orders, production, installations & collection processes.
• Supervise the studying and designing phases of the major projects & accomplishing the needed researches.
• Classify the company products’ for the purposes of the consultant engineer’s offices & other clients.
• Participate in the researches & development processes of the new products and the used profiles.
• Represent & participate in the exhibitions & conferences, & trace the feedback. (Of these exhibitions: Inter-Build, Building Expo, HACE, & Unitel).
• Contact the clients whom may use the products, and in case of problems rise.
• Interview & train the candidates applying for the job openings / postings.
• Participated in the Soft-Opening & Opening Activities, as one of the “Opening Team”.
• Receive & reply the requests concerning room reservations.
• Perform manual & automated reservation procedures for new, amended, and cancelled reservations: by booking & filing the documents as well on “FIDELEO” system.
• Perform the Check-In & Out procedures for the reserved & walk-in guests.
• Supervise the fellow workers of the junior staff.
• Prepare the “Night Summery Report”, which contains the all figures & results of the previous day’s actions & activities.
At some stage, acting as: GUEST RELATIONS OFFICER @day shifts
• Meet / Contact the resort’s guests (randomly) to get & negotiate their good / bad comments & try to solve it as possible.
• Register them in the “Guest Relations log book”; then,
• Report them to the F.O. Manager / General Manager at end of the day.
At some other stage, acting as: NIGHT MANAGER @night shifts
• Act with unexpected situations / problems rise & take actions.
• Register these situations in the “Night Manager’s log book”; then,
• Report them to the Rooms’ Division Manager / General Manager before the next day morning meeting.
• Receive & reply the requests concerning room reservations.
• Perform manual & automated reservation procedures for new, amended, and cancelled reservations: by booking & filing the documents as well on the system.
• Perform the Check-In & Check-Out procedures for the reserved & walk-in guests.
• Supervise the fellow workers of the junior staff.
• Assit in preparing the “Night Summery Report” whin in night shift, which contains the all figures & results of the previous day’s actions & activities.
* 12th of my class. * Graduation Project: Very Good grade.
* Ismailia Hotels Management Institute in-conjunction-with Cornel University, USA , (3 academic years) (under supervision of I.L.O., U.N.) * 1st of my class. * Excellent grade, with the highest honor.
