Administrative assistant
Betek Egypt for paints and chemicals
مجموع سنوات الخبرة :12 years, 5 أشهر
Provide administrative and clerical support to departments or individuals.
▫Schedule meetings and arrange conference rooms.
▫Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
▫Make travel arrangements for executives.
▫Greet and receive visitor.
Deal directly with customers either by telephone, electronically or face to face.
▫Handle and resolve customer complaints.
▫Perform customer verification.
▫Record details of inquiries, comments and complaints.
▫Prepare applications exam and perform procedure of the exam.
▫Monitor examiners through exam.
Handle all incoming calls of the call center.
▫Provide best possible service to customers to achieve highest level of customer satisfaction.
▫Provide proper information to customers with complete & comprehensive understanding of MobiNil Products & Services and Policies & Procedures.
▫Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
▫Escalate problems & provides relevant feedback to the right channels.