Sales And Business Development Team Lead
Planradar
Total years of experience :14 years, 5 Months
● Launched the French Market.
● Making B2B cold calls.
● Monitoring my team’s calls.
● Driving presales performance.
● Finding new ways to get new prospects.
● Helping sales rep. To achieve high revenue.
● Coaching my team members and delivering feedback weekly.
● Analyzing root causes for drop/ increase performance.
● Briefing my team members with the new updates daily.
● Achieving 80% from my team targets during the whole period
● Motivating all team members.
● Handling complaints (from both staff and customers)
● Scheduling
● Helping with the monthly payroll.
● Planning involves setting goals for future performance.
● Using available methods & tools to develop my own skills & information.
Coaching and delivering feedback to agents
Briefing agents with new updates
Use available methods & tools to develop my own skills & information
Achieving my team targets
Motivating all team members.
Handling complaints (from both staff and customers)
Scheduling
Helping with the monthly payroll
Planning involves setting goals for future performance
- Coaching and delivering feedback to agents
- Briefing agents with new updates
- Floor walker
- Handling complaints (from both staff and customers)
- Reporting to senior level management
- Coaching and delivering feedback to agents
- Briefing agents with new updates
- Floor walker
- Handling complaints (from both staff and customers)
- Reporting to senior level management
-Answer calls and respond to emails
- Telesales
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customers’ complaints
provide customers with product and service information
Follow up customer when necessary
- Document all calls information according to standard operating procedures
Handle all incoming calls of the call center.
Provide best service to customers to achieve highest level of customer satisfaction
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (Credit, Customer Support & Activations)
Provide proper information to customers with complete & comprehensive understanding of Mobinil Products & Services and Policies & Procedures
Escalate problems & provides relevant feedback to the right channels
French tourism and guidance section
Secondry education