Assistant CCO Manager
Carrefour Saudi Arabia
Total years of experience :12 years, 7 Months
Support, assist & act on time with the CCO Manager to measure customers’ satisfaction and guarantee professional image of CCO team;
Monitor the performance of the team at cash counters and provide solutions to increase productivity and profitability of the payment process by increasing customer satisfaction;
Ensure that customer information is collected at the cash register as and when required for internal analysis/reporting purposes and submit the data timely to the requesting department;
Ensure timely and accurate transition of cash from the store to the bank and manage the required data entry process;
Organize the schedule of cashiers & trolley boys;
Assist the CCO Manager in motivating and training CCO staff;
Ensure the execution of technical training of the CCO new joiners;
Guarantee strict control and proper record of all corrections, cancellations, returns and price changes;
Ensure the implementation of a monthly inventory of trolleys and baskets, report to be forwarded to FC.
Guarantee the implementation "procedures / policies" and auditors’ recommendations as per CCO Procedures & DOA;
Ensure that all cash transactions are accurate and timely in the system;
Develop action against fraud to ensure and optimize the security of the cash using the support of the Security Manager.
Maintain a thorough knowledge of the Mall (amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
· Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor / Manager Customer Service to provide the customers with quality services.
· Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire.
· Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned.
· Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience.
· Perform “meet and greet” duties for tour related groups, visiting the assigned and assist them during Mall tour when required.
· Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis.
· Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
· Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Finance procedures.
· Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Supervisor / Customer Service Manager for resolution / replenishment.
· Achieve yearly Gift Card sales target in the Mall ensure that all cash handling relating to it follow strict adherence to the Finance guidelines / procedures.
· Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, gift voucher sales, loyalty program, etc. In-addition facilitate the customers in the event of Lost and Found function e.g. personal items, lost children etc. Ensure that all Lost and Found formalities are fully complied with the established Customer Service policies and procedures and well communicated to tenants / customers.
· Ensure that the Mall always “ looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
· Facilitate the Mall Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
· Assist the Supervisor / Customer Service Manager in maintaining accurate and up to date in-mall directories, retailer manual and contact details of all Tenants in the assigned Shopping Centre.
· Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the company’s image.
· Provide all necessary data / reports on a periodic basis pertaining to Customer Service to the Supervisor / Manager Customer Service for their review and prompt decision making.
· Ensure compliance with the Company’s Code of Conduct, Departmental policies and HR Policies and Procedures at all times.
Cash counter Cashier for Hypermarket
المحاسبة الإلكترونية
بكالوريوس المحاسبة من كلية التجارة جامعة بنى سويف بتقدير تراكمى 66% جيد