مها أحمد

• Manage overall clinic operations across multiple specialties.
• Supervise multidisciplinary teams (doctors, nurses, admin).
• Oversee procurement, inventory control, and vendor negotiations.
• Ensure MOH licensing, audits, and compliance.
• Lead recruitment, rosters, onboarding, and staff training.
• Drive patient-experience initiatives and handle complaints.
• Coordinate marketing campaigns and public relations.
• Implemented new payment solutions to facilitate patients’ payment process.
• Worked on contracts and collaborations with health insurance companies.
• Established and implemented clinic management systems (such as Odoo) and gained hands-on experience with multiple healthcare software platforms

•Managed daily operations, ensuring smooth clinic workflows.
•Oversaw purchasing, inventory, and supplier contracts.
•Recruited, trained, and supervised medical staff (doctors, nurses, beauticians, receptionists).
•Coordinated with visiting doctors from outside Kuwait and ensured MOH licensing compliance.
•Executed marketing campaigns and promotional offers to increase patient flow.
•Handled patient complaints, follow-ups, and ensured service quality.

•Oversaw clinic operations and administration; optimized service delivery.
•Supervised scheduling, training, and performance management.
•Managed inventory and supplier relations; controlled costs.
•Supported patient-experience programs and promotions.
•Supervised multidisciplinary staff including doctors, nurses, and administrative employees.
•Coordinated with the Ministry of Health (MOH) for licensing renewals and inspections.
•Implemented marketing strategies, promotional offers, and patient engagement activities.
•Resolved operational challenges and improved efficiency to ensure smooth clinic workflow.

• Established and launched the clinic from scratch, including MOH licensing, facility setup, and full operational readiness.
• Oversaw procurement, purchasing, vendor negotiations, and clinic infrastructure.
• Recruited, licensed, and supervised doctors, nurses, and administrative staff.
• Developed and executed contracts with health insurance companies and external service providers.
• Coordinated local marketing initiatives and community outreach campaigns.
• Directed patient services, satisfaction, and engagement programs, ensuring quality standards.
• Implemented operational systems and improved front-desk efficiency.

• Supervised reception and call-center teams to optimize patient flow and daily operations.
• Coordinated insurance claims and approvals, ensuring accurate and timely follow-ups.
• Implemented new work methods that improved team efficiency and reduced operational costs.
• Introduced innovative solutions that maximized output while maintaining quality standards.
• Negotiated successful outcomes in challenging scenarios, demonstrating problem-solving skills.
• Conducted regular performance reviews and coached staff to improve service delivery.
• Trained team members to handle complaints professionally and maintain high patient satisfaction.
• Resolved difficult customer issues to ensure first-class service standards were consistently met.

• Supervised front-desk operations and coordinated patient services to ensure smooth workflow.
• Managed customer service and follow-ups, enhancing patient satisfaction and clinic image.
• Coordinated and supported PR and marketing campaigns to strengthen brand presence.
• Created engaging content and collaborated with the marketing team to align activities with business goals.
• Built and maintained strong client relationships while assisting in service contracts and collections

• Assisted clients with daily banking operations including deposits, withdrawals, and account management.
• Handled personal and car loan applications, guarantees, and client inquiries.
• Supported card services, statements, and loan processes with accuracy and compliance

• Managed relationships with government and private agencies to expand projects and partnerships.
• Prepared and arranged securities for tenders, ensuring compliance with procedures.
• Oversaw completion of loan procedures, follow-ups, and collection of payments.
• Promoted the institution’s image and coordinated outreach to increase visibility.