مها أحمد, Senior Trainer

مها أحمد

Senior Trainer

MENA Business Services

البلد
المملكة العربية السعودية
التعليم
بكالوريوس, English Language
الخبرات
10 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 6 أشهر

Senior Trainer في MENA Business Services
  • المملكة العربية السعودية - الخبر
  • يوليو 2004 إلى ديسمبر 2014

• Identify training and development needs through job analysis, appraisal schemes and regular consultation with the business Manager and the HR Department.
• Design and develop Training & Development programs based on the organization’s and the individual's needs.
• Handle the process of new services induction and programs to the organization.
• Produce training materials for in-house use, and manage the delivery of the training program.
• Monitor and review the progress of trainees through questionnaires and online quizzes.
• Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.
• Process the organization’s internal announcements regarding updates on policies, changes on procedures, and hosted events.
• Ensure the overall implementation of the organization’s Health and Safety Policies for the prevention of injuries, illness and damage.
• Permit for confidence, innovation and customer delight to inspires performance and achieve the organizational mission and goals.

الخلفية التعليمية

بكالوريوس, English Language
  • في King Faisal University
  • يوليو 2003

English Language Specialties.

Specialties & Skills

Administration
Training
Customer Service
Fluent in English written and spoken
Microsoft Office 2010 (Word, Excel, Outlook and Power Point)

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Information Security Essentials (تدريب)
معهد التدريب:
Saudi Aramco e-Learning
Help Desk Analyst (الشهادة)
Reporting and Processing Near Miss (تدريب)
معهد التدريب:
Saudi Aramco e-Learning