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Maha Ahmed Saied Elabd, Customer Service & Sales Representative

Maha Ahmed Saied Elabd

Customer Service & Sales Representative·Telecom Egypt – Badr Branch

Egypt

Bachelor's degree, law

Work experience

Total years of experience: 5 years, 6 months

Customer Service & Sales Representative

October 2022 - November 2025

Telecom Egypt – Badr Branch

Damanhur, Egypt Hybrid

October 2022 - November 2025

• Assisted customers and resolved their issues
• Promoted and sold mobile lines
• Provided landline and internet services

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Telesales Representative

August 2022 - October 2022

Naqaa Water Company

Damanhur, Egypt Hybrid

August 2022 - October 2022

• Contacted customers and promoted company products over the phone
• Successfully persuaded customers to purchase services

Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

January 2021 - August 2022

My Project Company

Damanhur, Egypt Remote

January 2021 - August 2022

• Sold products directly to customers
• Built strong customer relationships

Company industry:
Construction & Building
Job role:
Sales

customer service representative

August 2021 - October 2021

Naqaa Water Company

Damanhur, Egypt Hybrid

August 2021 - October 2021

- Assisted customers and resolved complaints professionally
- Handled customer inquiries and provided accurate information
- Promoted and sold mobile lines and telecom services
- Maintained high level of customer satisfaction

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Pharmacy Assistant (Vendor)

June 2020 - September 2021

Nasser Pharmacy

Damanhur, Egypt

June 2020 - September 2021

• Assisted customers in purchasing medications
• Provided basic product guidance

Company industry:
Pharmaceutical Manufacturing

Education

University of Sadat City

May 2021

May 2021

Bachelor's degree, law

Egypt

The American University In Cairo

May 2021

May 2021

Bachelor's degree, Marketing

Egypt

The American University In Cairo

January 2020

January 2020

Bachelor's degree, Project Management

Egypt

The American University

January 2020

January 2020

Bachelor's degree, Human Resources

Egypt

Skills

Teamwork
Expert
Teamwork
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Communication Skills
Intermediate
Communication Skills
Intermediate
Sales skills
Expert
Sales skills
Expert
Customer Handling
Intermediate
Customer Handling
Intermediate
Problem Solving
Intermediate
Problem Solving
Intermediate
Customer service
Expert
Customer service
Expert
Time Management
Expert
Time Management
Expert
COST OF GOODS SOLD INVENTORY
Intermediate
COST OF GOODS SOLD INVENTORY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERNET SERVICES
Intermediate
INTERNET SERVICES
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
SALES
Intermediate
SALES
Intermediate
Call
Expert
Call
Expert
Marketing
Expert
Marketing
Expert
Call Center
Expert
Call Center
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Social profiles

Languages

English

Intermediate

Arabic

Native Speaker

Training and Certifications

Training
Marketing Professional Course
The American University in Cairo (AUC)
Jan 2021
Human Resources Course
The American University in Cairo (AUC)
Jan 2022
Project Management Course
The American University in Cairo (AUC)
Jan 2021

Hobbies and interests

Communicating with people • Teamwork • Customer Service • Learning new skills • Reading

• Achieved high customer satisfaction • Recognized for good communication skills