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تم إلغاء حظر المستخدم بنجاح
 مها العشري, Customer Service Supervisor / Administration Support

مها العشري

Customer Service Supervisor / Administration Support·Abu Dhabi Distribution Company ADDC - TAQA

الإمارات العربية المتحدة

بكالوريوس, Bachelor Degree in commerce

الخبرة العملية

مجموع سنوات الخبرة: 18 سنوات, 6 أشهر

Customer Service Supervisor / Administration Support

يناير 2020 - يناير 2025

Abu Dhabi Distribution Company ADDC - TAQA

أبو ظبي، الإمارات العربية المتحدة

يناير 2020 - يناير 2025

• Supervised daily operations of the customer service team to ensure high-quality service delivery.
• Monitored performance metrics and provided coaching to improve team productivity and service standards.
• Handled complex customer inquiries and escalations with professionalism and efficiency.
• Developed and implemented customer service policies, procedures, and standards.
• Conducted regular training sessions to enhance staff skills and product knowledge.
• Analyzed customer feedback and service data to identify areas for improvement.
• Ensured timely and accurate resolution of customer issues in line with company standards.
• Collaborated with other departments to streamline processes and improve the customer experience.
• Prepared reports for senior management on customer satisfaction, service trends, and team performance.
• Maintained a strong focus on achieving KPIs and service-level agreements (SLAs).

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
إدارية

Customer Service / Reception / Coordinator

يناير 2016 - ديسمبر 2019

Emirates Motors Company EMC

أبو ظبي، الإمارات العربية المتحدة

يناير 2016 - ديسمبر 2019

• Act as the primary point of contact for customers visiting the showroom or service center, ensuring a professional and friendly experience.
• Greet and direct customers to the appropriate department (Sales, Service, Finance, etc.) while maintaining a high standard of customer care.
• Coordinate daily showroom operations in collaboration with the sales and service teams to ensure smooth workflow and client satisfaction.
• Manage appointment scheduling, test drive bookings, and vehicle delivery timelines.
• Prepare and maintain accurate documentation for vehicle sales, deliveries, and service follow-ups.
• Update customer data and delivery status in the internal CRM or portal system as per company standards.
• Generate reports on showroom traffic, customer inquiries, vehicle demos, and handovers for management review.
• Ensure proper inspection and documentation of vehicle condition prior to delivery or demonstration.
• Handle customer complaints or queries promptly and escalate issues when necessary to ensure resolution.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Personal Assistant /Accountant

ديسمبر 2010 - ديسمبر 2015

Global Pioneers Real Estate Investments (Private Office of Shk. Ahmed Al Nahyan)

أبو ظبي، الإمارات العربية المتحدة

ديسمبر 2010 - ديسمبر 2015

• Acted as the primary liaison between the manager and all internal/external stakeholders, ensuring efficient communication and task delegation.
• Resolved operational challenges by analyzing information, identifying solutions, and executing corrective actions.
• Deputized for the manager, made informed decisions, and assigned responsibilities to staff when necessary.
• Ensured compliance with corporate policies and all UAE legal and regulatory requirements.
• Tracked and renewed commercial licenses and other regulatory documents issued by the municipality.
• Managed HR functions, including coordination of PRO activities (visas, onboarding, medical insurance, etc.).
• Developed and maintained comprehensive office systems, filing structures, and data management protocols.
• Organized executive schedules, managed diaries, and arranged internal and external meetings.
• Oversaw day-to-day secretarial and administrative operations, ensuring smooth office workflows.
• Arranged travel bookings, including flights, accommodations, and itineraries.
• Prepared purchase requisitions and Local Purchase Orders (LPOs); coordinated with vendors.
• Handled petty cash management and conducted all necessary banking transactions.
• Processed employee payroll and managed WPS transfers between accounts.
• Utilized Peachtree accounting software for bookkeeping and financial reporting.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
الإدارة

Customer Service Representative

فبراير 2007 - نوفمبر 2010

Abu Dhabi Motors (BMW)

أبو ظبي، الإمارات العربية المتحدة

فبراير 2007 - نوفمبر 2010

• Handled all inbound and outbound calls with professionalism and courteous communication, ensuring a high standard of service.
• Anticipated customer needs and executed service requests promptly and efficiently.
• Responded to customer emails and Outlook correspondence in a timely and accurate manner.
• Drafted customer letters, memos, and formal communications as required.
• Assisted in coordinating and supporting the launch of new products and services.
• Prepared customer satisfaction reports to support continuous improvement efforts.
• Maintained proper documentation and reporting for the Service Manager.
• Ensured all interactions aligned with company service standards to enhance customer experience and satisfaction.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Accountant

أغسطس 2006 - يناير 2007

Citibank

القاهرة، مصر

أغسطس 2006 - يناير 2007

Key Responsibilities: o Arrange statement of account for the customers. o Open new current accounts o Make credit card & check book. o Data entry for any transfer or change in account. o Prepare the Petty Cash Claim. o Check invoices. o Check all bounced checks. o Check Stock Receipt Vouchers. o Trained as an assistant teller.

مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

التعليم

Cairo University

مايو 2006

مايو 2006

بكالوريوس، Bachelor Degree in commerce

مصر

Skills

Outlook
Expert
Outlook
Expert
CMA
Expert
CMA
Expert
Office Work
Expert
Office Work
Expert
Task Management
Expert
Task Management
Expert
Business English
Expert
Business English
Expert
BUSINESS ENGLISH
Intermediate
BUSINESS ENGLISH
Intermediate
APPLIED RESEARCH
Intermediate
APPLIED RESEARCH
Intermediate
TASK MANAGEMENT
Intermediate
TASK MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
PETTY CASH
Expert
PETTY CASH
Expert
PURCHASE REQUISITION
Expert
PURCHASE REQUISITION
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
REQUISITION
Expert
REQUISITION
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
INTERNAL COMMUNICATIONS
Expert
INTERNAL COMMUNICATIONS
Expert
Outlook
Expert
Outlook
Expert
CMA
Expert
CMA
Expert
Office Work
Expert
Office Work
Expert
Windows 7
Expert
Windows 7
Expert

اللغات

الانجليزية
متوسط

التدريب و الشهادات

الشهادات
Bussniess English Course - task management
Aug 2023 - Oct 2023

الهوايات

  • Board Sports