Team Leader- booking & Hospitality
Abu Dhai Media
مجموع سنوات الخبرة :10 years, 8 أشهر
Provided performance reviews and tailored employee feedback to facilitate professional development.
• Provided leadership and direction for employees, supervising activities to drive productivity & efficiency.
• Produced detailed monthly productivity reports to identify areas of improvement & formulate targeted action.
• Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.
• Analyzed transaction reports to identify staff trends.
• Monitored staff performance levels, implementing development & training
schemes to build team capabilities.
• Created and delivered daily schedule assignments to staff members through
motivational team meetings.
• Delivered excellent service, greeting customers warmly & delivering faultless
assistance.
• Led and motivated booking teams to finish the booking directly.
• Resolved customer problems by answering questions, investigating concerns
and building positive rapport.
• Addressed and corrected sales staff communication issues in tactful &
effective manner.
Provided performance reviews and tailored employee feedback to facilitate professional development.
• Provided leadership and direction for employees, supervising activities to drive productivity & efficiency.
• Produced detailed monthly productivity reports to identify areas of improvement & formulate targeted action.
• Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.
• Analyzed transaction reports to identify staff trends.
• Monitored staff performance levels, implementing development & training
schemes to build team capabilities.
• Created and delivered daily schedule assignments to staff members through
motivational team meetings.
• Delivered excellent service, greeting customers warmly & delivering faultless
assistance.
• Led and motivated booking teams to finish the booking directly.
• Resolved customer problems by answering questions, investigating concerns
and building positive rapport.
• Addressed and corrected sales staff communication issues in tactful &
effective manner.
Generated daily operations reports, presenting to management & advising required corrective actions and improvements.
• Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
• Scheduled staff and delegated assignments to adequately cover operational and project requirements.
• Partnered collaboratively with other departments to determine optimum schedules for special projects.
• Updated tracking documents & spreadsheets with current metrics and prepared reports.
• Maintained high standards of accuracy & quality in data entry and recordkeeping.
Scheduled staff effectively to meet customer service needs.
•Responded to customer requests with friendly, knowledgeable service &
support.
• Met all customer call guidelines including service levels, handle time &
productivity.
• Solved unresolved customer issue.
• Updated customer orders from start to finish with accuracy & efficiency.
• Scheduled appointments with service professionals.
• Strong leader of customer support staff.
• Scheduled staff shifts to cover peaks and lulls in customer inquiries.
• Enhanced customer satisfaction ratings by managing all client inquires through
resolution.
• Provided comprehensive accounting support to company by managing
functions like payroll, accounts payable, accounts receivable and business
expense processing.
• Maintained accurate records of past due customer account activity.
Management
Graduated high school from Hafsah Bint Sireen Girl`s School for secondary Education, Abu Dhabi, Al sila, UAE.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.