Epayment & Cash Collection product Manager
ITSC
مجموع سنوات الخبرة :12 years, 0 أشهر
Product managers are responsible for guiding the success of a product and leading the cross-functional team that is responsible for improving it. It is an important organizational role — especially in technology companies — that sets the strategy, roadmap, and feature definition for a product or product line.
The position may also include marketing, forecasting, and profit and loss (P&L) responsibilities. In many ways, the role of a product manager is similar in concept to a brand manager at a consumer packaged goods company.
The product manager is the person responsible for defining the why, when, and what of the product that the engineering team builds. This means they lead cross-functional teams from a product's conception all the way through to its launch.
Here are the core aspects of product leadership that all product managers should feel accountable for:
The product manager is responsible for setting a product vision and strategy. Their job is to clearly articulate the business value to the product team so they understand the intent behind the new product or product release. The product manager owns the roadmap and must prioritize building what matters most to achieve the strategic goals and initiatives behind the product.
Product managers must plan what their teams will deliver and the timeline for implementation. This holds true no matter which development methodology the engineering team uses. The product manager is responsible for defining the release process and coordinating all of the activities required to bring the product to market.
This involves bridging gaps between different functions within the company and aligning all of the teams involved — namely marketing, sales, and customer support. Responsibilities also include managing dependencies in and across releases to complete release phases and milestones.
Every organization wants better ideas — but it is tough to manage and prioritize them. Product managers own the creative process of generating, developing, and curating new ideas.
PM determine which ideas should be promoted into features to push the product strategy forward — namely those that will achieve key objectives for the product line and business. To this end, they also ensure that feedback and requests are seamlessly integrated into their product planning and development processes.
Product managers then communicate the status of ideas back to the customers, partners, and internal team members who submitted them.
The product manager prioritizes features by ranking them against the strategic goals and initiatives. This requires making difficult trade-off decisions based on the value that new features will deliver to customers and to the business.
The product manager is also responsible for defining the requirements for each feature and the desired user experience. Product managers work closely with engineering on the technical specifications and ensure that teams have all of the information they need to deliver a complete product to market.
Define the scope of the project in collaboration with senior management.
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
Work with other departments to ensure that project objectives are achieved within established timeframes.
Coordinate team resources, direct team members, and distribute responsibilities.
Create project plans, establish timelines.
Report on progress and provide regular updates to upper management.
Assists in the development of project proposals, cost estimates and budgets, timelines and schedules.
Follows-up on pre-installation activities, e.g., confirming delivery dates of equipment and software.
Supporting in proposals preparations, presentations, and status updates; acts as liaison between districts and Contractors involved in project implementation and assures that all contracted work is satisfactorily.
Assure completion with accordance to specifications; Assists in the coordination of all personnel: vendors, Contractors, etc., necessary to complete the project.
Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, WLAs and BSS monitoring commensurate with business requirements and priorities.
Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITILv3 best practice.
Ensure effective decommissioning of services that are deemed `end of life` - to confirm the remove of all operational facilities, and redundant equipment, whilst ensuring any operational dependencies are effectively managed
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
Represent the Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews.
Interface with the Project Support Office to ensure adequate Service Transition and Back Office Operations Team coverage across all relevant work requests.
Define and deliver the end to end support model with all key stakeholders across multiple delivery organizations
Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions.
Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
Ensure an effective set of performance metrics and service levels are delivered for new services.
Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.
Identify and manage Operations risks to ensure a successful transition to service.
Provide Governance of the SRP, and Sign Off for all key project stages and artefacts.
Define the scope of the project in collaboration with senior management.
Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
Work with other departments to ensure that project objectives are achieved within established timeframes.
Coordinate team resources, direct team members, and distribute responsibilities.
Create project plans, establish timelines.
Report on progress and provide regular updates to upper management.
Assists in the development of project proposals, cost estimates and budgets, timelines and schedules.
Follows-up on pre-installation activities, e.g., confirming delivery dates of equipment and software.
Coordinates and assists in the development of electronic and written materials for project.
Supporting in proposals preparations, presentations, and status updates; acts as liaison between districts and Contractors involved in project implementation and assures that all contracted work is satisfactorily.
Assure completion with accordance to specifications; Assists in the coordination of all personnel: vendors, Contractors, etc., necessary to complete the project.
Ensure all functions mentioned below are carried out in an efficient and effective manner whilst providing maximum security:
Handle PCI DSS Requirements across departments.
Handle FIS Process to meet Security prospective.
Handle Incident Management for All FIS Departments.
Manage and coordinate security operations ensuring that security procedures are implemented and followed as per the Country
Security Standard Operating Procedures (SOPs).
Coordinate all emergency/crisis management assets providing a timely and coherent response
to incidents as they arise.
Provide additional operational support and guidance to the regional security teams as required.
Liaise with and report to the Country Chief of Security to ensure that all relevant security information is disseminated in a timely manner to the appropriate offices, their staff and other stakeholders
as required.
Develop a working relationship with personnel and a comprehensive working knowledge of our clients Security system.
Work closely with the Chief of Security to develop an effective security plan to support operations
be able to develop a security.
Plan to support all projects and activities within the Country of Operations.
Task and guide regional security teams and personnel to conduct security assessments and threat analysis as required, and assist in the design and implementation of project related security strategies, security policies/standards and establish a concrete course of action for their implementation
and review.
As required and in coordination with the Chief of Security, manage administrative, logistic and budgetary issues related to mission.
Manage indigenous security and Police forces, conduct limited training and administration for them, and deploy them as part of the overall security plan consistent with requirements.
Offer leadership, management and tactical guidance to the International Security contracted staff and national security contracted.
Prepare project organization and communication charts.
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
Set up files to ensure that all project information is appropriately documented and secured
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
Attend client meetings and assist with determination of project requirements.
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others.
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
Attend client meetings and assist with determination of project requirements.
Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows and preliminary schedules.
Prepare project organization and communication charts.
Chair site meetings and distribute minutes to all project team members.
Track the progress and quality of work being performed by design disciplines/trades.
Use project scheduling and control tools to monitor projects plans, work hours, budgets and expenditures.
Effectively and accurately communicate relevant project information to the client and project team.
Ensure clients’ needs are met in a timely and cost effective manner.
Review field inspection reports from Consultants throughout the lifecycle of the project.
Issue Contracts, Letters of Intent, Purchase Orders, etc.
Maintain Contract Execution Tracking Log.
Track & manage contemplated change notices and change orders in the database.
Prepare substantial completion certificates and ensure all required project close out documents are obtained.
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others.
Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations.
Bachelor degree of Commerce and Business administration - English Section /Helwan University Major: Business administration, 2011
Thanaweya Amma: Orman Experimental Language School, Giza 2006