Executive Secretary
PRO Services
Total years of experience :1 years, 1 Months
* All other related work related to Executive Secretary.
* Realestate Exchange and Construction Company (Al Suwaidi Group)
Abu Dhabi, UAE (Mar. 2011- Feb. 2012)
Working as: Ex. Secretary, receptionist and business Coordinator
Description of work:
* Receive valued Customers on behalf of the General Manager.
* In charge of attending / receiving calls for General Manager.
* Receiving E-mail (in & out) and sending replies to the customers.
* Arrange appointments for General Manager.
* In charge of Filing.
* Preparation of correspondence (in Arabic & English)
* Preparing reports on work progress.
* Performing usual Secretarial Works.
* Telecommunication Company.
Working as: Customer Service and Call Center. (Feb2011- Feb2012)
Description of work:
* Handling internal & external messenger service.
* Sending and receiving faxes and e-mails.
* Answer incoming calls and make outgoing call as well, and of helping customers who have specific inquires.
* Explanation of the client for the services and products offered by the company.
* Provide personalized customer services at the highest level for the customers to ensure their questions answered.
* Update the existing databases with changes and the status of each customer's current or potential.
Training and Courses
* ICDL - INFC Training Center
* Microsoft Project Course - INFC Training Center
* General English Level 3-8 - ITC Training Center
BA Commercial Studies (Accountant and Business Management) Mansoura University.Egypt *Enjazat Services, Abu Dhabi. U.A.E Working as Sales Executive, accounts officer and Visa Section, Operation Department (March 2012- present) Description of work: * Respond to customer and clients inquiries. * Provide information on customer transactions. * Prepare and fill customer's questionnaires and forms. * Encourage customers to deal with the company. * Solve costumer problems and follow up every visa transaction to be finished and completed. * Full knowledge of the embassies procedures and government transactions. * Filling and typing manual and online visa applications. * Enter every transaction in the company system and make updates every day. * Communicate with all the embassies over the phone or through email and websites