Operations Manager
Workforce Saudia Istiqdam Company
Total years of experience :17 years, 6 Months
Understanding client requirements through sales / account management team and design trend in pricing towards product offering versus market demand.
Workforce planning forecast based using box plot to evaluate the feasibility of hiring and deployments
Derived Dashboard formats and data points / fields providing insight on performance of sales, operations and support functions
Lead IT transformation project for WFS as process owner defining automation work flow bring ease in HR / Sales / Account Management / Visa Inventory Control / Finance (HR/Sales/Account Management / Visa Inventory) dependent items, data capturing and analytics to COO and CEO
Conducted UAT for the forms or products providing feedback on the system with snapshots to development teams.
Monthly business performance reports to management providing insights on each team within the BUH.
Process design for onboarding within work flows lead to reduction of cycle time from 180 to 25 days through implementation into automated system.
Deriving trends of market through research and survey to provide insight on the competitors for pricing and product offerings
Data analysis on sales provided clear insight on the market domain and performance of the teams
Creation of presentations on the product offerings to clients with relevant information from business heads / sales heads
Design of authority matrix for operational and financial tasks process within automation led to reduction of the latency in approvals from 20 days to max 3 days based on the value of approvals.
Conducted surveillance audit led to identify enhancements in forms, procedures enabling business to function at faster pace
Process automation within existing tools for mobilization enhanced performance in reducing 15% of mobilization timeline
Lead SAP - SF project and successfully migrated data from manual to employee central within 3 months
Understanding of internal stakeholder’s requirement towards CRM and ERP system and provide necessary changes documentation to the development teams.
Complete analysis of the existing charts and suggested changes according to the business needs providing insights of business performance.
Implemented BSC in 2 functions identifying the business mission and themes and integrated to organization policies
Process design for onboarding employees across 5 functions was successfully managed by increasing customer satisfaction rating from 2 to 4
Process mapping for HR functions enabled in cut down 140 steps to 80 steps process
Creation of onboarding kit by seeking relevant approvals to enhance employee first-hand experience
Process enhancements in MS Dynamic system to enhance the reporting format from being employee centric to root cause centric
Received Best contributor award for year 2015 within HR domain for bringing enhancements by identifying NVA’s leading to waste
Created and Managed HR operations team of 22 to fulfill employee cycle from entry to exit to avoid latencies
Created swim lane diagram to identify the roles of each team from entry to exit bringing timelines from 90 to 35 days
Timely renewals of the licenses of local and free zones to nullify the downtime from 20 days to 0 days
Lead the ERP projects from HR Shared Services in identifying the process requirements and documentation of the process automation for ECARE, Onboarding, Visa Processing, Inventory control of legal documentation.
Review of the mock forms created by the development teams and suggested changes as per the business / process needs
Conduct user testing on the system and provided feedback on changes required
Generated training manual on the system for the TTT process and handed over to the business heads after detail training.
Generated performance reports of the process and team providing insight to management as business enabling team
Turned the cost center function to business partnering function by building revenue stream through employee support
Managing visas and designations by thorough negotiations with clients and account management team saved AED 60, 000 during renewals
Managing employee grievances through educating account managers and team reduced labor cases from average 6 to 1 per annum
Insurance policy negotiation providing better care and keeping budget intact or nominal increase of 5-7%
Process automation functional documentation, mock formats enabled business process flow increasing efficiency to 30%
Designed process documentation for visa inline to amendments in labor law and trained on key focus areas for each department / team enabling them to act than validate.
Mentored 6 GB projects and 1 BB project across the organization resulting to 4.5 million savings from a GB project.
Conducting timely audit and reviews lead to identifying gaps within various domain and NC’s were closed within audit cycle
Lead the BPR project involving wastage of paper printing cutting down the cost of 6 million to 50, 000 / annum
Felicitating training on basics of six sigma to over 1400 employees as part of organization mission being a quality centric organization.
Felicitated training on Kaizen, FTR, Sampling techniques, Knowledge Management as part of quality induction program across organization.
Generated semi-automated dashboards for measuring quality performance for each function and identify projects to enhance the quality performance
Mentored 180 Kaizen projects enabling employee ideas to reality making them part of the quality organization with a tangible cost savings of 2 million and intangible savings of 2.02 million
Device customized trainings to various functions including IT enabling them to be part of quality organization.