Yusuf Mahaboob Kasujja

Identifying and evaluating suppliers, negotiating contracts, and ensuring timely delivery of goods and services. Maintaining relationships with suppliers, monitoring inventory levels, and implementing cost-saving strategies. Ensuring compliance with procurement policies and procedures, as well as conducting market research to identify potential suppliers and trends. Optimizing the procurement process and contributing to the organization's operational efficiency and cost-effectiveness.

Managing and maintaining the inventory of medical supplies and equipment within the hospital. Receiving, inspecting, and storing incoming supplies, as well as issuing and distributing them to various departments as needed. Accurately recording and tracking inventory levels, conducting regular stock counts, and replenishing supplies when necessary. Coordinating with vendors and suppliers to ensure timely delivery of supplies and resolving any discrepancies or issues with orders. Assist in managing the storage and disposal of expired or damaged items. Maintaining proper documentation and records related to inventory management.

Overseeing the operations and maintenance of a facility. Ensuring that the physical infrastructure and systems of a facility are well-maintained, efficient, and safe. Managing and coordinating maintenance activities, such as electrical systems, plumbing. Overseeing the cleaning and janitorial services, security, and waste management of the facility.
Managing budgets for operational resources such, procurement of supplies and equipment. Collaborating with contractors, vendors, and employees, to ensure smooth operations and addressing any facility-related issues.

Providing assistance and support to individuals and communities affected by natural disasters or other emergencies. Planning and implementing relief programs, and coordinating the distribution of essential supplies and medical aid. Providing healthcare services, education, and livelihood support to affected populations. Collaborating with local authorities and organizations to monitor the impact of our interventions.

Overseeing and leading a team of customer service representatives to ensure excellent customer support and satisfaction. Implementing customer service policies, procedures, and standards to meet the organization's goals and objectives. Handling escalated customer inquiries or complaints, ensuring prompt and effective resolution. Monitor and analyzing customer service metrics, such as response times and customer satisfaction ratings, to identify areas for improvement and implement appropriate strategies. Training and coaching customer service representatives, conducting performance evaluations, and implementing customer service training programs. Collaborate with other departments to enhance the overall customer experience. Maintaining high levels of customer satisfaction and loyalty.

Handling incoming and outgoing customer calls in a professional and efficient manner. Addressing customer inquiries, resolving complaints, and providing accurate information about products or services. Placing orders and troubleshooting technical issues. Maintaining a high level of customer service by actively listening to customers, demonstrating empathy, and finding appropriate solutions to their concerns. Adhering to company policies and procedures, following call scripts, and accurately documenting customer interactions in the system. Meeting specific performance Indicators, such as call handling time, customer satisfaction ratings, and Product/Service knowledge. Key Deliverables: - Strong communication skills, problem-solving abilities, Multi-tasking and the ability to work well under pressure.