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تم إلغاء حظر المستخدم بنجاح
محمد حسين سعيد بيجالي, Operations Executive

محمد حسين سعيد بيجالي

Operations Executive·Trip Factory (Nexus DMC)

الهند

بكالوريوس, Travel & Tourism

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 5 أشهر

Operations Executive

فبراير 2025 - حتى الآن

Trip Factory (Nexus DMC)

مومباي، الهند

فبراير 2025 - حتى الآن

• Managed end-to-end B2B travel operations for corporate and group clients across Europe and Asia.
• Handled complex multi-sector itineraries covering hotels, visa support, transfers, and ancillary services
using Nexus DMC and TBO platforms.
• Ensured strict adherence to corporate travel policies, global service standards, and SLA/KPI targets in a
high-volume environment.
• Negotiated with international suppliers and airlines to secure competitive fares and optimal availability.
• Managed last-minute changes, flight disruptions, and cancellations while minimising client impact.
• Coordinated with outbound and inbound tourism partners for seamless group travel execution.
مجال الشركة:
السياحة والمتاحف والمرافق الثقافية
الدور الوظيفي:
الإدارة

Travel Consultant

يناير 2023 - حتى الآن

A1 Tours

Ratnagiri، الهند

يناير 2023 - حتى الآن

• Managed domestic and international travel bookings for corporate and leisure clients across B2B and
retail segments.
• Utilised Amadeus GDS for PNR creation and booking management across domestic and international
routes.
• Designed cost-optimised, customised itineraries for outbound travellers with a focus on client satisfaction
and repeat business.
• Handled MICE travel logistics for corporate groups, events, and conferences.
• Served as primary point of contact for key accounts, maintaining consistently high service standards.
• Provided comprehensive post-booking support including schedule changes, disruption management,
and 24/7 traveller assistance.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Hotel Operations and Travel Coordination Executive

فبراير 2025 - فبراير 2026

Trip Factory (Nexus DMC)

مومباي، الهند

فبراير 2025 - فبراير 2026

• Processed hotel reservation requests for corporate and group clients, ensuring accurate data entry through Opera PMS,
TBO, and Nexus DMC systems.
• Prepared and shared rooming lists with hotel partners for group bookings, ensuring alignment with confirmed reservations
ahead of guest arrivals.
• Coordinated hotel payments with finance teams and hotel partners, ensuring timely processing with zero billing
discrepancies.
• Monitored reservations, modifications, and cancellations; updated operational data continuously per established
procedures and 100% SLA compliance.
• Coordinated with hotels and service providers to confirm reservations and ensure services were ready for check-in and
check-out.
• Conducted field monitoring to verify guest arrivals and departures, resolving on-ground operational issues proactively.
• Prepared and updated operational and reservation reports, escalating key observations to management.
• Identified business opportunities and escalated to management to support revenue growth.
مجال الشركة:
السياحة والمتاحف والمرافق الثقافية

Travel and Hospitality Logistics Consultant

يناير 2023 - يناير 2025

A1 Tours

Ratnagiri، الهند

يناير 2023 - يناير 2025

• Managed hotel reservations, rooming lists, and booking records for corporate, MICE, and leisure clients using Amadeus
GDS and operational systems.
• Coordinated with hotels and ground service providers to confirm availability, services, and check-in readiness for groups of
200+ delegates.
• Monitored reservation modifications and cancellations, ensuring accurate updates were communicated across all parties.
• Prepared operational and reservation reports, adhering to quality service standards and operational policies.
• Grew repeat B2B business by 30% through proactive client relationship management and consistent service delivery.
• Streamlined rooming list and reservation workflows, significantly reducing turnaround time and booking discrepancies.
مجال الشركة:
شركات الطيران

التعليم

DY Patil University

يناير 2023

يناير 2023

بكالوريوس، Travel & Tourism

الهند

Trade Wings Institute of Management

مايو 2021

مايو 2021

دبلوم، International Airlines Travel Tourism andHospitality Management

الهند

المعدل التراكمي (نسبة مئوية): 72%

المعدل التراكمي (نسبة مئوية): 72%

Skills

Team Management
Expert
Team Management
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Amadeus
Expert
Amadeus
Expert
Hotel Contract Negotiation
Expert
Hotel Contract Negotiation
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Tourism
Intermediate
Tourism
Intermediate
Airlines
Intermediate
Airlines
Intermediate
Amadeus
Intermediate
Amadeus
Intermediate
Visa Documentation & Handling
Expert
Visa Documentation & Handling
Expert
Sales
Intermediate
Sales
Intermediate
Cross-Cultural Communication
Expert
Cross-Cultural Communication
Expert
Customer service
Expert
Customer service
Expert
Ticketing
Intermediate
Ticketing
Intermediate
Hotel & Airline Booking Procedures
Expert
Hotel & Airline Booking Procedures
Expert
Hotel Reservations
Expert
Hotel Reservations
Expert
Administration
Expert
Administration
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CORPORATE SERVICES
Intermediate
CORPORATE SERVICES
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
GLOBAL DISTRIBUTION SYSTEMS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
TRAVEL ARRANGEMENTS
Intermediate
Galileo
Intermediate
Galileo
Intermediate
Travel Services
Expert
Travel Services
Expert
Business Travel
Expert
Business Travel
Expert
Travel
Intermediate
Travel
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
ENVIRONMENTAL MONITORING
Intermediate
ENVIRONMENTAL MONITORING
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
HUBSPOT CRM
Intermediate
HUBSPOT CRM
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
CONCUR TRAVEL
Intermediate
CONCUR TRAVEL
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SUPPLIER MANAGEMENT
Intermediate
SUPPLIER MANAGEMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

اللغات

الانجليزية

متمرّس

الفرنسية

متوسط

الالمانية

متوسط

الهندية

متمرّس

العربية

مبتدئ

التدريب و الشهادات

الشهادات
Galelio CRS
May 2021
عرض الشهادات

الهوايات والاهتمامات

Cycling