Mahamood Karippal

Technical Support Engineer at Qatar Museum Authority

• Qatar
• June 2017 to July 2020

INFOBHAN System’s client)

Roles and Responsibilities:

•Operated IT helpdesk using ticketing system to manage requests, resolved tickets remotely and in person.
•Support and troubleshoot printer first time registration and authentication issues. (My-Q and Papercut).
•Installing and operating desktop operating systems.
•Provided functional and technical support, troubleshooting and diagnosing hardware and software problems.
•Configuration of newly hire employee’s hardware, software and data transfers to new equipment.
•Troubleshoot various technical issues dealing with printers, network, and phone systems.
•Documented and maintained all supply of inventory.
•Troubleshooting Microsoft Office Professional 2010, 2013, 2016 and Office365 Pro Plus products for clients with software problems
•Experience with Email Archive Solution.
•Wireless and Active Sync support of smartphones and tablets (iPhone, iPad and Androids)
•Support and maintains POS with Dynamic retail POS Application (E-PoS and HP POS).
•Configuration and troubleshooting of ERP for desktop clients. (Dynamics AX, SAP, Oracle)
•Troubleshooting networking connectivity problems relating to IP connectivity, network adapters, cabling, patch code etc.
•Configuring and troubleshooting network authentication application. (Juniper Odyssey)
•Installation and troubleshooting of different client application software like Citrix, Cisco VPN, RecreateX, EMU, Dynamics AX, File Maker, AutoCAD, Adobe CC Etc.
•Configure and functional support for all Portal Web Access end-users. (Mawared, FileNet, MOF, QM Portal, QLM Portal)
•Troubleshooting Apple iTunes Store Account and Content issues.
•Make changes and configuration, modification for installed E-Ticket systems, as per needs of the organization.
• On Time Meeting room support like WebEx, Go-To Meeting, Skype Business.