محمد عيسى

- Managed and maintained enterprise IT infrastructure, including servers, storage systems, and network components.
- Administered Windows/Linux servers, Active Directory, and virtualization platforms.
- Monitored system performance, troubleshot issues, and ensured high availability of critical services.
- Implemented backup, disaster recovery, and patch management processes to protect data and systems.
- Managed user accounts, permissions, and access control in line with security policies.
- Supported cloud infrastructure and assisted with migrations to platforms (Azure, etc.)
- Collaborated with IT teams to optimize infrastructure performance and support business operations.
- Maintained documentation for system configurations, procedures, and troubleshooting guides.

- Designed, implemented, and maintained enterprise network infrastructure, including LAN, WAN, VPN, and wireless networks.
- Configured and managed network devices such as routers, switches, firewalls, and load balancers.
- Monitored network performance and troubleshot issues to ensure high availability and optimal performance.
- Implemented network security measures, including firewalls, access control lists (ACLs), and VPN solutions.
- Supported network expansion projects, upgrades, and migrations across multiple sites.
- Collaborated with infrastructure and security teams to ensure seamless integration and compliance with IT standards.
- Documented network configurations, procedures, troubleshooting

- Provide technical support and troubleshooting for hardware, software, and network issues to end-users.
- Diagnose and resolve IT incidents efficiently, ensuring minimal downtime.
- Assist with installation, configuration, and maintenance of computers, servers, and applications.
- Document issues and solutions to improve knowledge base and support processes.
- Collaborate with IT teams to escalate complex issues and implement permanent solutions.

- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- provide support, replace parts as required
- set up new users' accounts and profiles and deal with password issues
- work continuously on a task until completion (or referral to third parties, if appropriate)
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- Ensuring secure and stable server connectivity and testing network protocols.
- Creating internet domains and optimizing intranet performance.
- Testing data exchange and communication between computers, routers, modems, and servers.
- Installing, updating, and configuring end-user networking accessories.

- Sapaad Cloud POS & Restaurant Management System
- BiM POS system
- Manage daily operations of branch in the absence of Branch Manager.
- Ensure the facility is kept clean, safe and orderly.
- Prepare shift schedules
- Communicate personally with customers to ensure customer satisfaction.
- Resolve customer complaints promptly and efficiently.
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues