Wellbeing
C.A.T. Group
Total des années d'expérience :5 years, 11 Mois
I am in charge of the wellbeing of the employees in Shaybah desert and make their lives easier through stress relief programs and fun events
-Assisting and working closely to our regional sales manager with administrative tasks.
-Handling all the in-office sales operations prior and after receiving the POs.
- Interacting with the storekeeper for several tasks, like arranging delivery orders.
-Communicating with warehouse managers/suppliers to meet client’s needs.
-Working with Sales representatives to assist and support in their daily responsibilities
- Receiving all inquiries on the phone using appropriate etiquette and warm welcoming.
- Handling requests of changing dates/room type, cancellations via several channels; phone, fax, email or Marriott Bonvoy App/GXP.
- Identifying guest needs and Verifying availability of room type and rate.
- Informing Hotels policy on booking guarantee and payment, special rate, and cancellation
- “Up selling” sales techniques to maximize revenue.
- Taking on the black screen (Marriott's Automated Reservation System for Hotel Accommodations, Marsha) to book, cancel or to upgrade / comment rooms.
- Balancing rooms, Coding rates into the reservation system, generating the Revenue pickup report.
- Generating a variety of Reports.
- Handling Phone Calls.
- Acting Trainer.
- Turing Request to Operations.
- Monitoring the Night Shift.
- Conflict Management & Problem solving.
- Utilizing Guest Experience Platform GXP to communicate with Guest (prior, during and after leaving the stay) to guarantee the customer's satisfaction.
- Scheduling wake up calls and alerts as per the guests requests.
- Working alongside with the airport operation in term of organizing the hospitality procedures.
- Preparing/notifying the Laundry team for receiving and delivering the outfits in respond to the Crew Transportation Movement Sheet.
- Communication
- Teamwork
- Training sessions
- Customer Service
- Organizational Change
- Strategic Planning
- KPI
- Budgeting
- Instructional design
- Employment Behavior
- Employment Learning and Development
Human Development and Family Studies (HDFS) is the only discipline and professional field with a primary focus on the family. The HDFS program area is concerned with the study of human development across the lifespan, the dynamics of marital and family relationships, and the conditions of the family and community. The ecological contexts of family, school, and community are emphasized to prepare graduates to effectively serve children and families within the social contexts in which they are embedded.
