مهدي اليوسف

• To create a retail environment where Managers and staff maximize sales and income opportunities whilst providing excellent service quality.
• Ensure sales floor management (SFM) is effectively run within the branches.
• Maintaining the levels of operational integrity prescribed by the banks procedures manuals
• Closely managing and driving the individual and collective performance of branches within the job holders responsibility
• Business Development - Developing a customer contact strategy based upon a good understanding of the local market and customer base and competitor activity. Being an active member of the business community as a representative of HSBC.
• Identifying development potential within the branches to guide individuals to maximize their potential.

• To support in the delivery of customer driven sales & service.
• To lead the team to exceed the targets set by the management.
• Control and maintain the highest level of quality and service.

• Responsible for day to day running of the business.
• Focused on business development.
• Identification of new business opportunities and new potential business partners.
• Responsible of achieving all performance relating targets.

* Responsible for overall performance of the branches and achieving specific sales, service and operational targets.
* Managed a team of 8 Branch Managers and 120-130 staffs.
* Assisted HoB to identify new branch locations.
* Developed sales plan and marketing strategies for branches.
* Recruitment for the branches.
* Developed new KPI's for branches in accordance with Retail and HR policies.
* Assigned clear targets and objectives for branches.
* Training and career development for the branch managers and branch staffs.

• Managed retail and corporate client relationship
• Developed sales plan for retail lendings
• Resolved lending irregularities in the branch portfolio
* Increased sales by focusing on new customer acquisition, retention and cross sale.

Overall Managment of the branch.
Acheived Sales and Operational targets.
Training for the branch staffs.