Mahdi Hasan

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Prepared and served hot and cold beverages, including fresh coffee, espresso drinks
and brewed teas.
Operated espresso machines and other coffee-making equipment with expertise,
ensuring high-quality beverage production.
Maintained a clean and sanitary work environment, regularly cleaning coffee machines,
counters, and customer areas.
Maintained highest standards of conduct and personalised customer service.
Monitored team performance, identifying areas for improvement and implementing
corrective actions.
Monitored staff performance and developed improvement plans.
Led staff meetings to delegate tasks, assign workloads and communicate changing
priorities.
Inspired teams to achieve or exceed goals through regular motivation, implementing
loyalty incentives and facilitating team-building activities.

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Kept bar stocked and organised for easy access and quick service to customers.
Resolved customer complaints with diplomacy, ensuring their continued patronage and
satisfaction.

• coffee, tea, and specialty drinks Operate coffee equipment, such as espresso machines and
grinders Handle
cash and credit card transactions maintained on clean and organised workspace Stock and
replenishing supplies as needed answer customer questions about menu items and
ingredients adhere to food safety and sanitation guidelines