ماهر ابو فرحة

Highlights:
• Build & managed full infrastructure for Algonquin College by using the following technologies:
- Core Cisco 6509
- 2960-XR 48 GigE PoE 740W 4 x 1G SFP IP Lite, CISCO 19
- Network Management & Monitoring Software, Cisco Prime Infrastructure
- Access Points, AIR-CAP3702E-E-K9, CISCO 24
- Indoor Access Points, AIR-CAP2702E-E-K9, CISCO 40
- PowerEdge R920, Dell, 6
- ASA 5555 Next Generation Firewall
- Cisco Wireless Controller 5508
- UPS Design to cover data center by 30KVA.

Key Responsibilities:
• Formulating, streamlining long term IT development and application strategies to align new infrastructure for organizational requirements, management systems and process enhancements.
• Analyzing business requirements, identifying technical solutions, scheduling changes, approving implementation of changes to produce functional specifications in real-time environments.
• Reporting to the senior management requisitioning additional resources as per requirement. Justifying overheads, effecting cost reduction, and optimizing employee throughput.
• Performing a key bridging role to liaise operation and systems; responsible for accurately formulating operational processes into system functional specifications, and effectively communicating this to the systems development and management counterparts.
• Generating periodic activities of the systems, submitting reports each period, evaluating vendor purchases, identifying problems and recommending solutions.

Designation Chronology:
• Mar 2012 - Present: IT Manager
• Jan 2008 - Mar 2012: Oracle DBA

Joined the organization to manage Oracle DBA and worked up the career hierarchy to merit promotion to the position of IT Manager, through exceptional performance.

Key Projects to Credit:
• Designing installation and configuration of nodes network for Jazan University.
• Build web site application service HISABI for Jazan University by ASP.
• Deployed web site application service Intisab for Jazan University by ASP.
• Devised web site application service Registration for Jazan University by ASP.net.
• Developed Managerial communication programmed by VB for Jazan University

Highlights:
• Supported the identification, evaluation and implementation of new IT technologies as a means to improve operational efficiencies, reduce total cost of IT ownership to better meet current and future customer requirements, ensuring accurate operation of the network, servers, storage.
• Provided technical leadership and consultation across the organization, and responsible for database administration; developing desktop applications and web applications.
Key Responsibilities:
Project Management:
• Provided leadership for delivery of high quality technical solutions for multiple projects, new system development and system integration, on time and within set budget.
• Created project implementation plans, project schedules, estimated and assigned tasks to team members, established support policies encompassing business continuity & disaster recovery strategy, functional legacy and oracle systems including databases, ERP systems and oracle application server.
• Analyzed business requirements, identified Management solutions based on clients' business and technical requirements; offered comprehensive list of services to meet all web design and development needs for several web site application service for Jazan University, using ASP.net
• Created and maintained Applications users’ access with required privileges as per user’s requirements and authorizing users according to the Business needs.

Programming & Networking:
• Maintained, supported, and upgraded existing systems and applications; oversaw hardware, OS, networking and software operations.
• Developed and executed various development business systems applications, utilized windows servers 2003, 2008; configuring mail server on send mail as well as deployed windows 2003, 2008 server with active directory.
• Implemented separate web site domains for student's results by applying ASP and deployed web pages using Front page, Dreamweaver MX, Visual Studio 2008, 2010.
• Installed and configured systems with C++, Java, Visual Basic 6, ASP, XML, and ASP.net programmed.
• Tailored systems by using technologies like Oracle (10g), Data Modeling and relational database design, UML, Visio, among others.
• Evaluated latest & most innovative technologies, to help organization achieve established goals in an efficient and effective manner.

Key Responsibilities:
• Developed, tested, and implemented the university’s physical databases across multiple platforms, technologies, and computed environments to optimize Applications & Database availability to ensure maximum running time.
• Installed, maintained and configured Database applications; ensured performance planning, testing, tuning and efficiency of database as well as carried out database administration, backup and recovery & systems monitoring
• Performed DBA tasks such as database creation, backup and recovery, optimization of queries, process improvement, scalability, high availability, etc.
• Collaborated and consulted with application development teams to review designs for new databases or changes to existing databases as well as configure parameters to match the performance.
• Participated in research support and implementation of best practices including new database features, design and tune critical high volume databases, and contribute to database infrastructure enhancements for optimal performances.

Key Responsibilities:
Teacher:
• Taught for 145 hours for Networks & Internet in Teacher College, delivered quality training and established syllabi structures and a definite road map to deliver quality courses, in alignment with long term educational objectives.
• Maintained content expertise by educating through workshops, reading material, etc. in the research, current practices, and future trends regarding the training topics.
• Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all students attain international standards of compatibility.

Supervisor - Admission and Registration:
• Supervised, guided, and trained personnel, as well as student assistants, in the delivery of Admissions & Registration Services.
• Logged students' data and grades in the system as well as maintained the college's registration and administration software.
• Managed all communications with students, faculty, staff and outside agencies, to include inquiries and customer service complaints.
• Helped students to solve any problem they face in registration, assisted in streamlining the admission process and registration and coordinated the schedule for the courses and the allocation of resources.

Other Professional Experiences:
• Jan 2004 - May 2004: Lab Supervisor, Arab American University in Computer Center
- developed a web site for teaching mathematics to students of the American School using Java Applets.
• IT Training in Palestine Telecommunication Company (Jawwal).