ماهر العلي

• Sales Strategy: Implemented tailored sales strategies to enhance market presence in cybersecurity and IT infrastructure.
• Client Relationship Management: Built robust relationships with B2B clients, resulting in improving loyalty and satisfaction.
• Vendor Relationship Management: Built and maintained strong relationships with vendors and distributors.
• Technical Sales consultation: Tailoring client requirements into effective technical solutions ensuring accurate sizing.
• Cost Analysis: building costing sheets, bill of quantity, business cases, proposals and documentation.
• Business Development: understand clients business challenges and make Informative presentations and workshops.
• Pipeline Management: Create valid opportunities with key accounts using upselling and cross selling techniques.
• RFP/Tender Management: Defining scope of work, technical specifications, bidder qualifications and requirements.
• Contract Negotiation: Led negotiations with clients to secure opportunities, driving profitability and long-term partnerships.
• Cross-Functional Collaboration: Worked closely with technical teams to ensure seamless implementation of solutions.
• Infrastructure Product Knowledge: knowledge in Servers, Storage, Backups and Disaster Recovery.
• Cybersecurity Product Knowledge: knowledge in Next Generation Firewalls and SD-WAN, Web Application Firewall WAF, Endpoint Security, DNS Security, Email Security, Network Detection and Response NDR, Privilege Access Management PAM, Anti-Malware and Sandboxing, Vulnerability Assessment and Penetration Testing, Security Operations Center SOC, Security Information and Event Management SIEM and Security Orchestration Automation and Response SOAR.

• Customer Relationship Management: Maintain the relationship needed and conduct visits to ensure customer satisfaction.
• Key Account Retention: Retain and grow key accounts portfolio by understanding needs, upselling and cross selling.
• Acquisition: Acquire new key accounts and creating new sales opportunities and make sales forecasting.
• Key Performance Indicators KPIs: Meet company KPIs and standards to ensure business continuity.
• Project Management: Meet projects timelines, delivery and implementation within the predefined scope of work.
• After sales: Assure customer satisfaction after complete implementation and follow up for any new request.
• Team Collaboration: Worked closely with cross functions including engineering, procurement and marketing.
• Documentation: building costing sheets, bill of quantity, business cases and financial proposals.
• Knowledge Transfer: train junior sales team members, ensuring a culture of collaboration and knowledge sharing.
• Achievements: outstanding performance and best achiever appreciation letters.
• Product Knowledge: Great experience and technical knowledge in presenting:
• Connectivity Services: Microwave and Fiber Optics Internet Dedicated Leased Line DIA and MPLS.
• ICT Managed Services: Networking solutions and Wi-Fi solutions.
• Voice Solutions: VIOP and Unified Communications UC, Contact Centers, SIP Trunk and Primary PRI.
• Cloud Services: Virtual Private Servers VPS, Backup as a Service BaaS, Disaster Recovery as a Service and VDI.
• Cyber Security Solutions: Security Assessment, Penetration Testing, Firewalls, Anti-DDoS, SIEM and End Point.
PART TIME WORK EXPERIENCE