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تم إلغاء حظر المستخدم بنجاح
ماهر كرامه , Hospitality Director

ماهر كرامه

Hospitality Director·Front Yard Hospitality Consultancy

لبنان

الثانوية العامة أو ما يعادلها, Administration And Basic Sciences

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 1 أشهر

Hospitality Director

يوليو 2018 - حتى الآن

Front Yard Hospitality Consultancy

بيروت، لبنان

يوليو 2018 - حتى الآن

• Led comprehensive project management for the successful launch of hotels, clubs, and restaurants.

• Collaborated with 15 diverse establishments, enhancing operational efficiency and guest satisfaction.

• Implemented strategic initiatives to streamline day-to-day operations, ensuring seamless service delivery.

• Fostered strong relationships with stakeholders to drive change management and operational excellence.

• Utilized industry best practices to optimize performance and elevate brand standards.

• Developed and executed training programs for staff, enhancing service quality and team cohesion.

• Focused on continuous improvement, leveraging feedback to adapt and innovate in a dynamic hospitality environment.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Hospitality Director/ Re Openings/ Pre Openings/ New Concepts/ Managing Properties

يوليو 2018 - ديسمبر 2025

Front Yard Hospitality Consultancy,

بيروت، لبنان

يوليو 2018 - ديسمبر 2025

• Spearheaded consultancy initiatives for over 15 hotels, resorts, and restaurants, enhancing operational efficiencies.

• Directed pre-opening strategies, including SOP development, F&B concept design, and comprehensive team recruitment.

• Formulated innovative pricing strategies and effectively managed large-scale banqueting operations, ensuring regulatory compliance.

• Achieved seamless openings and maintained daily management of luxury properties, fostering exceptional guest experiences.

• Transitioned expertise into hospitality and change management, focusing on palace management and office administration for enhanced operational excellence.
مجال الشركة:
الضيافة والسكن

Cluster Hotel Manager

يناير 2017 - يونيو 2018

Bay Inn Hotel Group

بيروت، لبنان

يناير 2017 - يونيو 2018

• Dynamic hotel manager with a proven track record in team development and operational excellence.

• Spearheaded innovative strategies to enhance guest experiences and streamline hotel operations across multiple properties.

• Fostered a culture of collaboration and accountability, resulting in improved staff performance and guest satisfaction ratings.

• Implemented effective change management practices to adapt to evolving industry trends and guest expectations.

• Leveraged strong leadership skills to drive continuous improvement and operational efficiency in hospitality settings.

• Passionate about creating memorable experiences while maintaining high standards of service and quality.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Director of Sales & Marketing/Acting General Manager / Pre Opening Team

أبريل 2015 - يونيو 2016

One-to-One Hotel Group,

أبو ظبي، الإمارات العربية المتحدة

أبريل 2015 - يونيو 2016

• Spearheaded revenue growth initiatives, successfully achieving targets within high-stakes environments.

• Cultivated and mentored sales teams, enhancing their skills in hospitality and customer engagement.

• Designed and implemented innovative F&B strategies that elevated guest experiences and satisfaction.

• Orchestrated large-scale marketing campaigns, driving brand awareness and increasing market share.

• Directed the planning and execution of exhibitions and banqueting events, ensuring seamless operations and memorable experiences.

• Fostered strategic corporate partnerships, enhancing business opportunities and collaboration within the hospitality sector.
مجال الشركة:
الضيافة والسكن

Director Sales & Marketing

يوليو 2013 - فبراير 2015

Anatara Hotels & Resorts

أبو ظبي، الإمارات العربية المتحدة

يوليو 2013 - فبراير 2015

• Dynamic hospitality professional with a proven track record in driving sales and marketing strategies.
• Successfully managed and optimized revenue streams for multiple brand properties in the UAE.
• Demonstrated expertise in change management, enhancing operational efficiency and guest satisfaction.
• Skilled in developing and implementing innovative marketing campaigns to elevate brand visibility.
• Strong leadership abilities, fostering team collaboration and performance excellence.
• Committed to delivering exceptional service and creating memorable experiences for guests.
• Adept at analyzing market trends to inform strategic decision-making and drive growth.
• Passionate about palace management and office operations, ensuring seamless organizational processes.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Senior Area Sales Manager – Corporate & Government / Pre Opening Team

أبريل 2012 - يناير 2015

Minor Hotels

أبو ظبي، الإمارات العربية المتحدة

أبريل 2012 - يناير 2015

• Spearheaded multi-property initiatives, driving substantial revenue growth and enhancing operational efficiency.

• Formulated and implemented strategic growth plans, orchestrating impactful marketing events to elevate brand presence.

• Cultivated and maintained strategic partnerships, fostering collaboration and synergy across diverse stakeholders.

• Led pre-opening teams with a focus on seamless transitions, ensuring operational readiness and exceptional guest experiences.

• Championed change management initiatives, aligning organizational objectives with evolving market demands in the hospitality sector.

• Enhanced office management processes, streamlining operations to support overall business objectives and improve team productivity.
مجال الشركة:
الضيافة والسكن

Sales Manager / Pre Opening /Rebranding

مارس 2011 - مارس 2012

Yas Viceroy Hotel,

أبو ظبي، الإمارات العربية المتحدة

مارس 2011 - مارس 2012

• Developed and implemented strategic revenue forecasts and up-selling initiatives to enhance profitability in hospitality settings.

• Cultivated relationships with key sectors including healthcare, defense, education, and finance to drive group bookings and client satisfaction.

• Oversaw team performance and training, ensuring high standards of service and operational excellence in pre-opening and rebranding phases.

• Coordinated successful exhibitions and events, showcasing hospitality offerings and strengthening brand presence.

• Streamlined contract generation processes, improving efficiency and fostering long-term partnerships with clients.
مجال الشركة:
الضيافة والسكن

Sales Manager/ Cabin Crew VIP flights

أغسطس 2008 - يناير 2011

Etihad Airways,

أبو ظبي، الإمارات العربية المتحدة •هجين

أغسطس 2008 - يناير 2011

• Cultivated and maintained high-value client relationships, enhancing guest experiences in a luxury hospitality environment.

• Identified and pursued new business opportunities, driving engagement and satisfaction among VIP clientele.

• Implemented strategic service initiatives that resulted in improved operational efficiency and guest retention.

• Leveraged exceptional communication and interpersonal skills to foster collaboration across teams and elevate service standards.

• Adapted to dynamic environments, ensuring seamless transitions and effective change management within hospitality settings.
مجال الشركة:
شركات الطيران

Sales Manager

مارس 2006 - مايو 2008

First Gulf Bank,

أبو ظبي، الإمارات العربية المتحدة

مارس 2006 - مايو 2008

• Cultivated and managed a diverse client portfolio, enhancing customer satisfaction and loyalty in the hospitality sector.

• Negotiated contracts with vendors and partners, optimizing service delivery and operational efficiency.

• Developed and implemented integrated marketing strategies to elevate brand presence and drive engagement.

• Spearheaded training and recruitment initiatives for new team members, fostering a culture of excellence and continuous improvement.

• Leveraged strong interpersonal skills to facilitate change management and enhance team dynamics in fast-paced environments.

• Ensured seamless palace management and office operations, contributing to a positive guest experience and organizational success.
مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Relationship Manager

يونيو 2005 - يناير 2006

Bayt.com,

دبي، الإمارات العربية المتحدة

يونيو 2005 - يناير 2006

• Championed innovative recruitment strategies to enhance talent acquisition in the hospitality sector.

• Recruited and developed a dynamic sales team, fostering a culture of excellence and collaboration.

• Leveraged expertise in Food & Beverage and hospitality recruitment to drive client satisfaction and retention.

• Implemented effective training programs that improved team performance and increased sales conversions.

• Cultivated strong relationships with clients and candidates, ensuring a seamless recruitment process.

• Utilized data-driven insights to optimize recruitment strategies and align with industry trends.
مجال الشركة:
وكالات التوظيف
الدور الوظيفي:
المحاسبة والتدقيق

VIP flight cabin crew

مارس 2003 - فبراير 2005

Qatar Airways

الدوحة، قطر

مارس 2003 - فبراير 2005

• Fully trained in cabin safety and First Aid, ensuring a secure and safe environment for guests.

• Demonstrated exceptional customer service skills, consistently exceeding guest expectations in high-pressure situations.

• Leveraged international knowledge to effectively cater to diverse clientele, enhancing guest experiences.

• Skilled in VIP and protocol handling, providing seamless service to high-profile individuals.

• Transitioning expertise in hospitality to manage change and enhance service delivery in dynamic environments.

• Proven ability to maintain professionalism and discretion, essential for palace management and office operations.

• Committed to fostering positive relationships and ensuring satisfaction through attentive service and management practices.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
السياحة والضيافة

التعليم

Lebanese International British school

يناير 2025

يناير 2025

الثانوية العامة أو ما يعادلها، Administration And Basic Sciences

الإمارات العربية المتحدة

Lebanese International School

يونيو 2000

يونيو 2000

دبلوم، Hospitality And Tourism

الإمارات العربية المتحدة

British International School

Skills

Pre opening
Expert
Pre opening
Expert
Revenue Management
Expert
Revenue Management
Expert
Operation Management
Expert
Operation Management
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Budgeting and Forecasting
Expert
Budgeting and Forecasting
Expert
Facility Operations
Expert
Facility Operations
Expert
Teamwork
Expert
Teamwork
Expert
Staff Training
Expert
Staff Training
Expert
Facilities
Expert
Facilities
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Facility Management
Expert
Facility Management
Expert
MEP
Expert
MEP
Expert
Hotel pre openings
Expert
Hotel pre openings
Expert
Managerial
Expert
Managerial
Expert
Sales Trainings
Expert
Sales Trainings
Expert
Business Development
Expert
Business Development
Expert
Motivational
Expert
Motivational
Expert
Exhibitions
Expert
Exhibitions
Expert
Team Training
Expert
Team Training
Expert
Food & Beverage
Expert
Food & Beverage
Expert
Micros
Expert
Micros
Expert
Opera system
Expert
Opera system
Expert
Real Estate
Expert
Real Estate
Expert
operation
Expert
operation
Expert
planning
Expert
planning
Expert
people management
Expert
people management
Expert
restaurants management
Expert
restaurants management
Expert
restaurants
Expert
restaurants
Expert
accounting
Expert
accounting
Expert
marketing strategy
Expert
marketing strategy
Expert
procurement
Expert
procurement
Expert
operations management
Expert
operations management
Expert
Mail
Expert
Mail
Expert
Office Work
Expert
Office Work
Expert
Logistics
Expert
Logistics
Expert
Order
Expert
Order
Expert
Purchasing
Expert
Purchasing
Expert
Office Management
Expert
Office Management
Expert
Negotiation
Expert
Negotiation
Expert
Leasing
Expert
Leasing
Expert
Materials
Expert
Materials
Expert
Asset Management
Expert
Asset Management
Expert
Market Research
Expert
Market Research
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Marketing
Expert
Marketing
Expert
Menu Development
Expert
Menu Development
Expert
Problem Solving
Expert
Problem Solving
Expert
Restaurant Marketing
Expert
Restaurant Marketing
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
operations
Expert
operations
Expert
Leadership
Expert
Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Minutes
Expert
Minutes
Expert
Outlook
Expert
Outlook
Expert
Office Administration
Expert
Office Administration
Expert
Production
Expert
Production
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Preparation
Expert
Preparation
Expert
Banking
Expert
Banking
Expert
Pre opening
Expert
Pre opening
Expert
Front Office
Expert
Front Office
Expert
Hotel Management
Expert
Hotel Management
Expert
Hotels
Expert
Hotels
Expert
Hospitality
Expert
Hospitality
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Revenue Management
Expert
Revenue Management
Expert
Operation Management
Expert
Operation Management
Expert
Budgeting and Forecasting
Expert
Budgeting and Forecasting
Expert
COST CONTROL
Intermediate
COST CONTROL
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
GO TO MARKET STRATEGY
Intermediate
GO TO MARKET STRATEGY
Intermediate
PURCHASING MANAGEMENT
Intermediate
PURCHASING MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متمرّس

العربية

متمرّس

الفرنسية

متوسط

الروسية

مبتدئ

التدريب و الشهادات

الشهادات
Recreation & Security Management
EAM Management
Hotel / F&B Management
Recreation & Security Management
Leadership & Train-the-Trainer
Airline Protocol
First Aid & Safety
Micros
Opera
EAM Management
Hotel / F&B Management
SEP and Cabin Safety
Sep 2008
First Aid
Sep 2008
التدريب
Tourism & Travel
Ministry Of Tourism
Jun 2017
Hotel Manager
One to Onw Hotels & Reaorts
Jun 2015
Train the Trainer
Anantara Hotels & Resorts
Mar 2013
Food Hygiene
Anantara Hotels & Resort
Jul 2012
Army Training
Lebanese Army
Oct 2002
Life guard
Abu Dhabi Gulf Hotel
Apr 2000
Child handling
Magid Al Futtaim
Jan 2018
Revenue & Forecast
Minor Hotels
Sep 2012
Hotel Management Leadership
One To One
Jul 2015
HASAP
One To One Hotel
May 2015
General banking
First Gulf bank
Jun 2007
Departmental banking Training
United Arab Bank
Jun 1998
Pre Opening Training
Anantara Hotels
Sep 2012
Opera
Yas Viceroly
Mar 2011
ICDL
Khawarizmi
May 2004

الهوايات والاهتمامات

Visiting hotels and resorts
Water Sports

Experienced water skii and wakeboard instructor & life guard

Desert Camping