Systems Engineer
Tracker
Total years of experience :13 years, 9 Months
Tracker|Randburg, Johannesburg
• Microsoft Azure Administration
▪ Azure Subscription management.
▪ Resource group allocation to departments, e.g. Data Science, Dev and Engineering.
▪ Configuration and rollout of conditional access policies, e.g. Multi-factor
authentication, Geo-blocking.
▪ Microsoft Teams administration
▪ Microsoft Endpoint/InTune policy deployment and management.
▪ File server migration to Sharepoint Online and management.
▪ Personal user data migration to One Drive and management.
Tracker|Randburg, Johannesburg
• The same duties were performed as my previous role as Network Operator.
QPC | Dubai
• On-site and remote level 1 and level 2 technical support exclusively for Knoahsoft
Harmony’s call recording solution.
• Performing monthly health checks on all customers in the Windows Server environment.
• Deploying patches specially customized by Knoahsoft as needed on site or remotely to
resolve customer issues.
• Conducting pre-install checks on Windows server environment before installations.
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MaheshJina
• Creating a knowledge database for all tickets to refer back to for quicker resolutions.
Tracker|Randburg, Johannesburg
• Monitor network through PRTG to ensure network availability to all systems, users and
recommend improvements to upgrade software and hardware.
• Compiling reports on request on network and server statistics through PRTG network
monitoring software.
• Provide end user desktop support after hours.
• Reporting of incidents or potential network failure at weekly infrastructure meetings.
• Ensuring backup tapes are always being written to on Symantec Backup utility.
Even Flow Distribution|Midrand, Johannesburg
• Testing and repairing faulty VoIP phones, i.e. Snom, Yealink, Polycom.
• Telephonic support for ipPABX, VoIP gateway and SIP phone configuration using Team
Viewer.
• Confirming compatibility between VoIP hardware devices by setting up lab environments
and carrying out specific tests for the convenience of the client.
• Proficiency on Patton, FarSouth and Epygi ipPBX’s and VoIP gateways
• Liaising with manufacturers reporting bugs and other faults on their hardware.
• Successfully Completed Farsouth level 1 VoIP gateway (internal training).
• Epygi technical training-configuring and managing Epygi IP-PBX’s (internal training).
Managing daily operations and handling all cash and electronic sales.
• Stock control.
• Cashing up daily.
• Payment of wages to employees.
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