Managing Partner
Total des années d'expérience :35 years, 6 Mois
Improved the revenue by promoting new tailor made schemes to attract more customers to avail V.A.S.
* Improved the bay productivity by 2 veh/bay t0 4 veh/bay by dedicating a team of technitians and a bay to offer prompt service to
corporate customers.
* Improved the services of body shop by having cash less tie up with all prominent insurance companies.
* Focussed on Non identification of unforeseen problems during previous visit by SA / Sr. Technician by counselling both
and if required to be nominated for diagnostic skill training.
* Increasedparts business from Rs. 15 la to18 la /month thereby ensured revenue growth.
* Played a major role in improving spare parts availability in the network through spare parts stocking scheme through BG and
created tailormade scheme based on UIO per state; ensured desired quantity availability in the stock
* Launched new models across India, established an independent call center to understand the comfort level & feedback from
customers and 5-year connectivity program for old customers
* Augmented customer involvement by strategizing doorstep service through MSB with daily schedule & calendar, thus improved CSI
which helped in improviing Customer Satisfaction Index
Service, Spare Parts & Network Development
Role:
* Directed a team of 7 Regional
Developed internal controls & quality audit checks for various operational areas. Examined efficiency levels and suggested cost
control measures for improvement in bottom-line performance
* Resolved complaints through call center and led a team of 12 Executives for monitoring spares, lube oil & service operations
* Managed inventory of spare parts at dealers’ locations and performed monthly warranty audits at every dealership to ensure
genuine replacements and control warranty cost
Highlights:
* Successfully:
o Launched project Ujala to ensure quality service resulting in increased customer connectivity & dealer involvement in service
o Improved parts availability by appointing retailers
* Established and promoted higher H.P. segment tractors (75 hp& 90 hp) for commercial applications
Services & Spares
Role:
* Directed a team of 10 Executives to manage business for Spares & Lube Oil and service operations across Maharashtra through 94
dealers & 26 parts stockiesCreated marketing strategies, studied elements in sales promotion plan and provided after-sales services
of approx. 2200 gensets through dealers and company trained local mechanics
* Maintained inventory of spare parts at dealers’ location, modified the products and communicated the enhancements to Manufacturing
Department
* Arranged training sessions of the latest product updates and ensured 96% trained manpower at dealership
Highlights:
* Successfully implemented DMS/SQS system and provided 72% business growth in spare parts in the span of 4.5 years
* Launched a new series of 7 new variants in both the states (Maharashtra & Gujarat)
* Played a major role in setting up authorized service centers/service points
* Established 10 modern workshops to serve customers and implemented doorstep service of bike kits at 46 dealers
* Promoted extended warranty @1068 customers and increased workshop revenue
* Introduced and established CSI & IQS cards to measure customer satisfaction and dealer service quality
* Implemented Seva Chakra Abhiyan to improve the service reach
Sales & Services (MAH-KAR-GUJ)
Highlights:
* Increased revenues, profits & market share by using various sales & marketing strategies
* Expanded primary & secondary network for business growth
* Launched 100 CC bike (1st of its kind) with alloy wheels and achieved sales growth from 987 to 3300 bikes
Successfully launched Pulsar, Chetak 4 S, GC-1000- 1st
Diesel Engine Auto Rickshaw and Discover Motorcycl.
* Played a major role as
Undertook severaltrainingprograms on
efficientpractices on shopfloor suchas
TPM, 5S, Kaizen Implementation, SAP, CSI.
PROFILE SUMMARY
* Expertise in the areas of Service, Spares - Lube Business, CRM Management, Service Strategy,
Dealer Development & Management, ROI Management, Warranty Claims sttlement &
Administration, Sales Planning, product Analysis, budgeting & forecasting, preparation of
business plan&policiespertaining todealerappointmentandengagement.
* Preparation of dealer appointment manual and processes with a criteria - city grade,
population with guidelines and specific norms. Preparation ofdealer audit sheets to monitor
business progress andinfrastructure.
* Proactively contributed towards operational excellence in after-sales area to save operational
& distribution cost at company and channel partners by building client relationship and service
marketing
* Formulating and implementing sales promotion plans and new stores concept to generate
increased sales forachievementof revenue targets
* Identifying & developing new streams for revenue growth and maintaining relationships with
customerstoachieve repeatbusiness
* Leading customer centric operations & ensuring customer satisfaction by achieving delivery &
service qualitynorms
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