ماهي فراج

Delivered top-notch administrative support to RTA senior executives, promoting excellence in office operations. Reviewed IT Contracts, invoices and payments. Managed IT issues, negotiations with contractors / vendors and discussed the agreements renewal. Provided professional training to new employees and coordinated their onboarding. Handled employees HR related matters including but not limited to (visas, salary certificates, contracts, security check requests). Conducted interviews and selected employees prior to Director’s final approval. Handled the communication between RTA senior management and Dubai Expo 2020 committee. Coordinated and attended the Expo 2020 related meetings with the main stakeholders and the different Government Authorities. Managed the Senior Director’s complex calendar and responded to his urgent mail. Reviewed and translated technical and legal documents from Arabic to English and vice versa. Reviewed RTA projects press releases. Prepared project-related reports, manuscripts, and presentations. Handled logistics, catering, travel arrangements and VIP visits to RTA. Managed quality and deadlines by working closely with staff to maintain adherence with project requirements. Received and tracked project invoices and payment schedule.

Delivered top-notch administrative support to senior executives, promoting
excellence in office operations
* Created and implemented standard operating procedures for records handling
* Worked with senior management to initiate new projects and assist in various
processes
* Responded to emails and other correspondence to facilitate communication and
enhance business processes
* Translated and drafted official documents related to company's official
communication with the Government Authorities
* Provided verbal summaries of non-English documents for immediate use
* Translated technical and legal documents from Arabic to English
* Reviewed final Arabic correspondences to spot and correct errors in punctuation,
grammar and translation
* Contributed to smooth business operations by planning and organizing meetings
and conferences
* Allocated executive tasks and managed complex calendars and administrative
functions
* Handled logistics, catering, agendas and travel arrangements for meeting and
event planning for board of directors

Meraas Holding, Dubai, United Arab Emirates
• Delivered top-notch administrative support to the company's Vice President, promoting excellence in office operations
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Produced highly accurate internal and external office collateral, communications and forms such as letters and memorandum
• Developed and implemented the document control department process and standards
• Participated in creating and implementing the company's policies and procedures
• Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
• Maintained personal schedule, professional calendar and individual appointments for senior staff members
• Worked with senior management to initiate new projects and assist in various processes
• Managed the vice president's complex and frequently changing travel arrangements and coordinated pre-planning of trips
• Accomplished special objectives and projects according to requests from board members
• Translated and reviewed official outgoing correspondences to the Government Authorities and VIP customers
• Managed multiple projects simultaneously using organizational and analytical skills
• Received and tracked all Projects' no objection certificate requests
• Discussed projects related requests with the vice president and responded to customers and /or authorities accordingly
• Discussed land compensation requests with the vice president and responded to the land department and plots owners accordingly

Delivered top-notch administrative support to the General Director while
maintaining confidentiality
* Created effective office policies
* Created document control department computerized system and supervised its
implementation
* Analyzed current business plan, identified inefficiencies in existing processes, and
tracked performance following implementation of improvements
* Orchestrated successful conferences, including associated travel for all speakers
and attendees, facilities and support services
* Coordinated complex annual meeting involving more than 20 global attendees
and senior executives
* Arranged hotel accommodation, travel arrangements, site visits, welcome parties
and tours for senior executives from different countries
* Organized international and domestic travel arrangements for up to 10 staff,
including all transportation and hotel stays
* Created regular reports and updated internal databases
* Worked with the General Director to coordinate and complete special cultural
projects funded by the European Union and in participation with specialists from
over 8 countries
* Managed and edited the project's website with the information received from the
site
* Translated all project's related documents and reports
* Hired, managed, developed and trained staff, established and monitored goals,
conducted performance reviews
* Supported human resources department in the annual employee review process to
manage performance merit increases
* Handled all incoming business and client requests for information
* Produced high-quality documents, spreadsheets and presentations for internal
and customer-facing needs
* Oversaw office inventory activities, including ordering and requisitions, stocking
and shipment receiving
* Provided complete meeting support, including materials preparation and notes or
minute taking
* Handled new-hire orientation and basic recruiting tasks for best-in-class talent
identification
* Created reports and presentations
* Increased team productivity by reorganizing office supplies and protocols
* Interacted with customers professionally by phone, email or in-person to provide
information and direct to desired staff members
* Coordinated and maintained impressive office organization to keep facilities
efficient, organized and professional
.
* Solved problems timely and effectively, ensuring customer satisfaction
* Designed marketing brochures
* Managed costs and billing and resolved financial discrepancies effectively
* Communicated with team members to keep project on schedule
* Responded to different inquiries, provide information and acted on behalf of the

• Established company's policies and procedures
• Established accurate filing and admin system
• Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
• Welcomed visitors to office, communicated arrival to team and managed visit expectations
• Operated with high integrity, built trust, and earned sustained credibility with clients
• Translated and reviewed all submitted cases related documents
• Communicated with different embassies and consulates
• Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and data
• Researched laws and regulations and delivered analysis and assessments to Group Chairman
• Strictly adhered to privacy laws to avert possible information breaches and protect client data
• Drafted correspondence and legal documentation and disseminated materials to appropriate parties
• Assisted with client interviews and took notes for inclusion in reports
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Processed payroll for 12 employees