counter sales agent
Thrifty Car Rental
Total years of experience :5 years, 3 Months
• Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.
• Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
• Complete, review and submit various reports to Manager including Revenue Monthly Summary report.
• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
• Balance money in counter drawers, retrieve amount of money collected during shift, complete deposit slip and place money in safe.
• Enter and maintain information in location logs.
• Maintain cleanliness of the rental office area and perform associated custodial duties.
• Complete Car exchange requests in Computer system.
• Perform related responsibilities as assigned or required.
Areas of exposure
• To ensure smooth Dubai Metro operations.
• Report for duty fully prepared deliver a safe, reliable, world class, customer focused train service.
• When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the procedures and work instructions of the organization.
• Comply fully with procedures and work instructions as part of the training and induction courses for train drivers.
• Enforce procedures and work instructions and carry out duties in a way to ensure the safety of members of the public and employees of the railway;
• Operate passenger vehicles in all operating modes in the assigned area as required.
• Render all possible assistance to customers, in particular those with special accessibility needs.
• Assist in the shunting operations of trains inside the depots.
• Assist in testing during engineering hours (Dynamic, Communications & Test Cases).
• Sweeping the mainline on a train in automatic and manual mode.
• Controlling the evacuation of train in an emergency.
• Re-establishing automatic train operation following failure or activation of emergency button on train or station.
• Resetting of Emergency Equipment (Emergency Stop Buttons and on train equipment).
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed / directed by the Train Crew Manager.
• Perform revenue protection duties ( Gold section, Women &Children )
• Participate (as require) on the train sweep/PA checks at the terminal station.
• Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
• Carry out controlled/uncontrolled/emergency evacuation of passengers.
• Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
• Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.
• Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
• Provide ticket sales, train services information and respond to passenger enquiries.
• Distribute publicity materials and handle lost property.
• Assist passengers with special accessibility needs.
• Meet and greet customers and provide a highly visible and proactive level of customer service.
• Perform shift and emergency duties when required.
• Perform and carry out other duties as instructed / directed by the Station Master, Lead Station Master, Assistant Station Manager, Station Manager and Head of Operations.
• Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Manager in collaboration with the Passenger Services Manager;
• When dealing with customers of the Dubai Metro, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organization;
• Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway.
• Render all possible assistance to customers, in particular those with special accessibility needs
28 Sept 09 to 15 Jun 10 (9 Months)
Serco Dubai Metro-Car Park Attendant
Key Duties and Responsibilities;
• Customer services assisting passengers.
• Checking Permits of Contractors working in the Car park.
• Issuance and Receiving of keys and maintaining Key Register.
• Liaison and reporting to Car Park Duty manager.
• Filing of documentation of various forms.
• Handling situation of crowd control and parking of cars
• Inspection of cars and reporting of fines.
• Fault reporting of equipments in car park.
• Dealing with all security concern and immediately to station master.
• Monitor all costumer's movement and ensure that no one tamper any equipment
• Ensure that customer's complains are given urgent attention.
• Ensure that access is strictly maintained to the right authority to the restricted areas.
• Response to emergency and ensure that all emergency exits are well cleared.
• Main site access control enforcing security procedures as per the company policy.
• General briefing to the sub-contractors before the activity.
• Working close with the site officer to help detecting security and safety concerns.
• Provide considerable First Aid to the customers in any abnormal condition.
• Dealing and help police in any case of lost and found items.
BA in Mass communication
2006/8: Polytechnic Institute Lahore Diploma in commerce Subjects Covered Under the Course Business IT Principles of Banking Financial Accounting Principles of Commerce Applied Accounting manual principles of Economics Communication Skills Mathematics & Statics
2004/2006: Government High School Lahore Matriculation (computer Science)
1995/2004: Islamia Girls High School CURRENT WORK EXPERIENCE SERCO DUBAI METRO Train operator RESPONSIBILITIES OF A TRAIN OPERATOR • Safe operation of the train • Manual operation of the train • Customer Service and care duties • Provision of Customer information • Dissemination of information • Revenue protection services • Ensure possible assistance and help is given to customers especially for those with special accessibilities needs • Perform operational and emergency duties when required • Perform and carry out other duties as instructed by the passenger services Manager