support desk
Cupola
Total years of experience :8 years, 2 Months
troubleshooting connectivity and registration of the application through phone and mail
customer service for toyota connected middle east, provide services such as navigation and directory services, using CRM system and AVAYA.
Building and maintaining computer network for the companies that consult the team.
Attending to all needs of customers and their network concerns
Troubleshoot issues within the WAN and LAN network to ensure it is running efficiently and avoids all potential
Training companies employees in term of network operation (CCNA-CCNP)
NOC (network operating center)
SCPC
DVB equipment
iDirect and Romantis system configuration
Daily operating and monitoring in C Band
installation of 1.8m antenna (outdoor unit)
Worked with fellow Cisco network engineers towards creating an efficient network and INTERNET that can handle all companies needs
Drafting network efficiency monthly reports to determine and recommend if any changes were necessary
Configuring CISCO and HUAWEI routers and switches using different protocols
Introduced to various sections of the NTC that control over the telecom companies. (frequencies, bandwidth)
Specification and standards (all electronic devices that send or receive or transceivers)
CERT (community emergency response team)
Radio frequency and Satellite
Introduced to the various subdivisions within a telecommunication company’s Network department, including but not limited to the Core Network department; the Network Monitoring Centre and the Optimization department.
Outcome: Gained a solid understanding of the operations of the Network department within a telecommunication company
process new software and check the servers for any possible defects
Worked in a team to update Hospital systems and programs
Outcome: Gained technical skills and honed my ability to work in teams. In addition to this, I was given a job offer.
enhancement encryption algorithm design using symmetric encryption for cloud computing