Customer Service Representative
Extensya
مجموع سنوات الخبرة :9 years, 11 أشهر
• Contact customers and present the company service in a fully professional manner.
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
Responsibilities:
• Checking products on production lines batch by batch making sure that the products meet the quality standers.
• Accountable for releasing finished products by checking their packaging, labeling and quantities.
• Responsible for the waste calculations and their records, with investigation regarding any high waste value.
• Help investigate all clients’ claims, by understanding the claim, the reasons of the defect if there are any non-conform products, with corrective and\or preventive actions suggestions, making sure to apply them, and making the proper reports and documentations.
• Help with the internal audit, by review the SOP's, prepare the audit check list, interview the employees, take a look to the evidences and prepare the final audit reports.
• Help with the external audit by meeting the auditor, answering his inquiries and show him any evidences necessary.
• Study the external audit report, and applying any corrective and\or preventive actions if necessary.
• Test the raw materials and keep records for their tests, and report any non-confirm raw materials.
What I learned:
• A full orientation in all engineering departments.
• How to manage the quality control process.
• Keeping track on the technicians analyzing process.
• Prepare and write day-to-day quality control reports.
• Study the feasibility of new row phosphate and report the results.
• Do the necessary calculations to process a low concentrated phosphate to obtain a feasible final product.
• How to document, manage records, and process internal communications.
2009-2014 Bachelor degree in Chemical Industries Engineering, Tafila Technical University, Tafila, Jordan, Good estimate.