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Mahmood Alshuhaimi, IT Support

Mahmood Alshuhaimi

IT Support·NAMA Water Services

Oman

Diploma, (Networking)

Work experience

Total years of experience: 6 years, 5 months

IT Support

January 2021 - Present

NAMA Water Services

Muscat, Oman

January 2021 - Present

• Diagnosed and resolved hardware, software, and network issues.

Company industry:
Water & Waste Water Treatment

IT Support

December 2020 - May 2021

CMA Dhamany (Call Center)

Muscat, Oman

December 2020 - May 2021

• Resolved technical incidents efficiently.

Company industry:
Administration Support Services

IT Helpdesk

January 2020 - November 2020

Oman Air (Call Center)

Muscat, Oman

January 2020 - November 2020

• Diagnosed and resolved hardware, software, and network issues

Company industry:
Airlines

Education

University of Technology and Applied Sciences

January 2021

January 2021

Diploma, (Networking)

Oman

Ibra school

January 2015

January 2015

High school or equivalent, ganeral

Oman

Skills

CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
NETWORK CONFIGURATION AND CHANGE MANAGEMENT
Intermediate
NETWORK CONFIGURATION AND CHANGE MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SYSTEM CONFIGURATION
Intermediate
SYSTEM CONFIGURATION
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
IT Support Certification
MDM Support
Leadership Skills, Strategic Planning & Goal Achievement
IT Programming Contest

Hobbies and interests

advancements.
updated with
networks,
testing hardware/software,
Learning new technologies,