Learning officer & Training Coordinator
Tech Mahindra
Total years of experience :4 years, 8 Months
Accomplished Training Manager with a track record of orchestrating comprehensive training programs for both freshers and experienced hires, covering technical and English language skills.
• Proficient in overseeing all facets of training operations, from infrastructure management to scheduling and evaluation. .
• Experienced in managing a pool of trainers, organizing online training sessions, and ensuring alignment with training goals.
• Adept at assigning tests and exams, evaluating trainee performance, and providing constructive feedback.
• Well-versed in MS Word, Excel, Google Docs, Sheets, and Teams to streamline processes and facilitate communication. Expert in data management, maintaining trainee records, results, rankings, and status reports for effective reporting to management and HR.
• Committed mentor dedicated to nurturing the growth of junior team members and fostering departmental expertise.
• Proven ability to cultivate strong partnerships with external vendors to diversify learning opportunities for employees.
• Demonstrated success in enhancing employee satisfaction scores related to career development by implementing transparent internal promotion processes.
• Seasoned professional with extensive experience leading the integration of Customer Relationship Management (CRM) systems.
• Skilled in leveraging CRM systems to meticulously document and track client interactions for enhanced service delivery.
• Experienced in coordinating paperwork and conducting data analysis to drive informed decision making within the company.
• Capable of independently uploading and extracting data on CRM systems, ensuring accurate and up to- date information.
• Knowledgeable in social media marketing strategies, including Whatsapp, SMS, and email campaigns, to effectively engage with customers.
• Well-versed in providing end-to-end support for customer queries, including renewal calls, quotes, and claims processing. Expertise in renewals various insurance policies.
• Proven track record of providing exceptional client support over the phone, assisting with policy inquiries, and guiding clients through the overall process.
• Proficient in streamlining financial reporting processes to enhance accuracy in forecasting and support informed decision-making.
• Demonstrated success in expanding market presence by identifying new business opportunities and cultivating strategic partnerships.
• Effective in improving employee retention rates through the creation of a positive work environment and offering professional development opportunities.
• Management Information System (MIS) sheets to track performance and analyze data.
• Knowledgeable in preparing quotes for various insurance types including life, health, motor, and term insurance.
• Experienced in building and maintaining relationships with different insurance companies to support business objectives. Adept at driving organizational growth and success through strategic planning and execution of key initiatives.
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