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Mahmood Nasser, Call Center Agent

Mahmood Nasser

Call Center Agent·Etisalat global services

Egypt

Bachelor's degree, English department

Work experience

Total years of experience: 1 years, 0 months

Call Center Agent

June 2025 - Present

Etisalat global services

Cairo, Egypt

June 2025 - Present

Respond to customer inquiries via phone in a professional and friendly manner.

Provide accurate information about products, services, and billing.

Handle complaints and resolve issues to ensure customer satisfaction.
Maintain up-to-date knowledge of company policies and procedures.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

faculty of education English department Alazhar university.

August 2021

August 2021

Bachelor's degree, English department

Egypt

GPA (percentage): 73%

GPA (percentage): 73%

Teaching English for students in schools.
View attachment

Skills

discipline
Intermediate
discipline
Intermediate
good listener
Intermediate
good listener
Intermediate
problem solver
Intermediate
problem solver
Intermediate
Management
Intermediate
Management
Intermediate
Teaching
Intermediate
Teaching
Intermediate
time Management
Intermediate
time Management
Intermediate
Call Center
Intermediate
Call Center
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Awake Advanced Employee Development Course in Innovative Leadership and Strategic Thinking
Vital