Mahmoud Abd Elbaky

Regional Projects (Khamis Mushayt, Abha, Al-Qassim, Riyadh, Jazan, Jeddah, Dammam, Khobar) Infrastructure Management: Spearheaded and executed major IT infrastructure projects for public benefit
markets, civil defense locations, municipalities, retail hubs, and commercial malls. Long-Distance Networking: Engineered and deployed long-range wireless network links to connect distant
corporate sites spanning gaps exceeding 10 kilometers. Security & Access Control: Designed and implemented large-scale CCTV surveillance networks and centralized
multi-site

• Technical Operations: Directed the technical support department across multiple corporate branches, managing
local hardware maintenance and cross-branch connectivity.
• HR Data Centralization: Centralized and synchronized branch-wide surveillance systems and biometric fingerprint
networks, integrating data directly into the Human Resources Department system for automated tracking.
• Network & Continuity Management: Administered secure wired and wireless networks, optimized local Wi-Fi
coverage, and controlled the companys centralized data backup systems to ensure business continuity.
• User & Asset Administration: Overseen corporate email provisioning, managed user privileges, and monitored
employee system performance metrics.
• SLA & Support Oversight: Supervised a high-volume service desk environment, resolving over 20 critical
technical support cases daily for both on-site and remote users.

• Rendered comprehensive hardware and software maintenance services and acted as the primary technician for
internal company systems.

• Maintained academy-wide computing systems, CCTV networks, Panasonic PBX systems, and local area networks.
• Served as an accredited technical trainer instructing students in Cisco IT Essentials and CCNA course
curriculums.