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Mahmoud محمد أشرف محمد , Telephone Operator

Mahmoud محمد أشرف محمد

Telephone Operator·فنادق ومنتجعات ايلا

United Arab Emirates

Bachelor's degree, خاريج بكالريوس سياحه وفنادق قسم دراسات سياحيه

Work experience

Total years of experience: 9 years, 8 months

Telephone Operator

January 2024 - Present

فنادق ومنتجعات ايلا

Abu Dhabi, United Arab Emirates

January 2024 - Present

Ayla Grand Hotel: Handling calls and transferring calls to the specific
departments upon requests from guest. Giving out training for receptionist Experience Good

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office

May 2022 - Present

Concierge Bell Boy, Time Moonstone Hotel Apartment,

Dubai, United Arab Emirates

May 2022 - Present

Responsible for assisting guests, managing luggage services, and providing exceptional hospitality. Delivered high-quality service and
maintained guest satisfaction. Led a service team and ensured top-tier
dining experiences. Managed guest check
ins, bookings, and front office operations. Assisted in guest services and
gained hands-on hospitality experience.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

reception

March 2023 - January 2025

Ayla bawaid hotel

Abu Dhabi, United Arab Emirates

March 2023 - January 2025

مشرف موظف إستقبال لخدمات النزلاء فنادق ومنتجعات ايلا العين ابو ظبي لمده اربع سنوات وايضآ عملت في دبي في مجموعة فنادق التايم موظف إستقبال لمده ثلاث سنوات

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

September 2019 - May 2021

Al-Waha Restaurant, West Bank

Luxor, Egypt

September 2019 - May 2021

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Captain

January 2018 - December 2019

Jolie Ville Kings Island Luxor

Luxor, Egypt

January 2018 - December 2019

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

January 2017 - December 2017

Flash International (Floating Hotel Magic 2)

Luxor, Egypt

January 2017 - December 2017

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Trainee Receptionist

January 2015 - January 2016

Blue Sky (Floating Hotel Ceramis 3)

Luxor, Egypt

January 2015 - January 2016

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Department of Tourist Studies

January 2017

January 2017

Bachelor's degree, خاريج بكالريوس سياحه وفنادق قسم دراسات سياحيه

Egypt

Skills

COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
WEB APPLICATIONS
Intermediate
WEB APPLICATIONS
Intermediate

Hobbies and interests

engaging and organizing children's sports activities.
basketball.
handball,
football,
in sports: