Sales Account Manager
City Glass
Total years of experience :9 years, 9 Months
Performing monthly sales reports
•Leading team of 7 employees in the store
•Calculating Bonuses for every employee
•Solving Customer problems
•Responsible for store’s administration issues like: store cleanness, employees uniform & IDs, switching on music inside the store
•Maintaining the store image
• Responsible for personnel issues: attendance, overtime and vacation balances reports
Seilvian Heach store for casual wear
Assist in performing Sales reports
•Responsible for receiving cash from cashiers every ending shift
•Responsible for handling any complaints of the customer
•Leading a team of 5 employees
•Responsible for performing timetable for all employees
Sales man for first 6 months
•Promoted to Cashier for 4 months
•Promoted to Head Cashier for 5
Performing daily & monthly sales reports.
•Achieving sales targets
•Leading team of 10 employees in the store
•Handling all customer complaints and solve it
•Responsible for displaying products in the store
•Maintaining the presence of suitable quantities of every item in the store inventory
•Performing all personnel issues like: attendance reports, vacation balances reports, overtime reports
•Performing performance appraisal for every employee
•Responsible for revising & receiving cash at the end of every shift
To assist the Store Manager to achieve all company set objectives, maxim sing store contribution through exploiting sales and maintaining cost controls. Assist in delivering the highest levels of motivation and development of team, whilst ensuring compliance with Company policy and procedure. Deputising in the absence of Store Manager
•Ensure communication is effective throughout store and back to brand team
•Implement and review all stock loss prevention controls. Implement processes specific to store product/size/ location
•Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals
•Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines. Manage stock replenishment, product launches and promotions.
•Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines
•Maxims e sales and ensure customer focus is prioritised at all times.
Weekly/daily analysis of commercial reports and implementation of action plans where necessary.
•Manage manpower planning according to needs of business
Makes and follows up the task distribution of the section personnel. Makes the necessary organization in order to ensure that the section personnel work in Coordination
Makes the necessary planning (personnel, product follow up, visual, merchandising etc.) in order to achieve the sales targets of the section
Ensures that the section personnel provide customer services that comply with corporate standards
Regularly updates the store management about the requirements for training and improving the sales representatives .shares his professional Knowledge and skills with sales representatives
Greets customers in a friendly manner. Asks questions to understand their needs and meets their requests. provides service in a manner that ensures the revisit of the customers, in line with the corporate image
Makes the necessary checks and follows - ups in order to ensure that prices and price displays are up to date
Follows up the product needs in his section, monitors and checks the visual merchandising of products according to VM standards
Checks whether his section complies with audit standards (product price check, legal regulations, product visual merchandising standards ), informs the stores management and coordinates the necessary arrangements
Follows up and checks everything in his section before the store is closed in order to ensure that the section is ready ( clean, replenished with products, and arranged according to VM standards) for the following day
Is attentive about the security of the store and the products, ensures that product alarms are checked; works in coordination and cooperation with the store manager and the security officer (if any
Responsible for timetable of the staff
•Responsible for handling any complaints of the customers
•Supervising the display of the products in the store
•Responsible for cash at the end of each shift
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