Technical support (team leader)
IBM, Egypt
مجموع سنوات الخبرة :17 years, 7 أشهر
Perform and verify routing configuration tasks for a static or default route given specific routing requirements
Configure, verify, and troubleshoot switching and routing protocols.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff/clients through a series of actions, either face to face or over the telephone.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Identify and correct or advise, on operational issues in client computer systems.
Providing support, including procedural documentation.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new user accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers).
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Provide training to clients in the use of system and applications as related to Internet.
Administer and support of the local area network.
Support for the customer service and help desk teams
Handling network problems, Software and Hardware
Computer maintains