Mahmoud Abu Sabbah

• Led end-to-end F&B and catering operations, ensuring seamless service delivery
across on-site execution and customer interaction touchpoints.
• Oversaw menu planning, staffing, logistics, and event execution, while
maintaining high customer experience standards.

• Secured sponsorships and partnerships generating SAR 1.5M in event revenue.
• Executed marketing campaigns boosting exhibitor participation by 20%.
• Maintained a sales pipeline achieving 100% of quarterly targets.

• Drove corporate and MICE sales growth by 10% through strategic client
acquisition and account management.
• Developed and maintained relationships with multinational clients, embassies,
and government entities to secure repeat business.
• Collaborated with Marketing and Revenue teams to align pricing, promotions,
and yield strategies with market demand.
• Led the reservations and sales support team to ensure accurate forecasting and
seamless booking operations.
• Utilized CRM tools to track pipeline activity, improve follow-ups, and identify
cross-selling and upselling opportunities.

• Managed hotel operations and acted as General Manager on Duty during night
shifts.
• Supervised front office and support teams to ensure service quality and smooth
operations.

• Managed inquiries, proposals/ quotations, and follow-ups to secure corporate &
group bookings.
• Conducted client meetings/ site inspections and coordinated contracts and event
details.
• Updated CRM/ pipeline and ensured smooth handover to Operations/ Banquets
for deliver

• Supervised daily front desk operations in line with Hyatt brand standards and
service excellence.
• Led and coached front office staff, ensuring smooth check-in/check-out and VIP
guest handling.

• Assisted VIP guests with personalized services.
• Ensured guest satisfaction through attentive support.