Mahmoud Ahmed

• Manage daily ATM operations and ensure compliance with banking SLAs across multiple national banks.
• Increase ATM uptime and machine performance by 20% through proactive trend analysis using Gasper
Management and Aptra Vision.
• Lead incident escalation processes, coordinate with 1st/2nd line support, and ensure timely resolution for
high‑priority cases.
• Produce performance reports and deliver insights to management to improve service delivery and reduce
repeat incidents.
• Collaborate with field service teams to optimize maintenance workflows and reduce downtime.
• Monitor, analyze, and resolve incidents related to cash‑out, communication failures, and hardware
malfunctions.

• Managed communication with international freight forwarders within the WCA network.
• Identified and secured partnership opportunities to expand business operations.
• Represented the companys services to overseas partners and enhanced brand visibility.
• Supported logistics coordination and client follow‑up between Egypt and foreign agents.