Technical Support Branch Supervisor
New Horizons
مجموع سنوات الخبرة :16 years, 7 أشهر
- Implementing and managing windows server 2008& 2008 environment
- Configuring and Managing TMG 2008
- Configuring and Managing ISA 2006
- Setting up new users’ accounts and profiles and dealing with password issues;
- Handle all issues related to ADSL service
- Install, configure and maintain personal computers, networks, and related hardware
- Installing and configuring computer operating systems and applications in labs
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems, diagnosing and solving hardware/software faults
- Replacing parts as required
- Providing help to users concerning software and hardware use
- Ensuring the availability of all resources that are needed for lab operation
- Troubleshooting in case of any technical problems in any of the admin or labs PC.
- Reporting to the IT Manager in case of advanced hardware or software problems
working on windows server 2008 and 2012
using exchange servers, ISA and Forefront
configure and maintaining Active Directory
On job training for three months
Trainee in MCIT schoolership
working as technical support and system admin