Total Years of Experience: 12 Years, 2 Months
August 2014
To Present
Technical support adviser
at RAYA contact centre
Location :
Egypt - Cairo
Technical support agent at "Raya Contact Center" Egypt campus then by 5/2015 the company's new site in Dubai UAE was launched and I relocated to this site since then, Handling Etisalat UAE. Clients for all home and mobile services
Universal account advisor serving customers through all Etisalat U.A.E products and services GSM and fixed lines Dubai, UAE campus.
Roles and responsibilities:
- Facing problems with customers over the phone to figure out the problems and resolve it.
- Communicating with residential, enterprise and corporate customers.
- Analyze confronted problems, contact with responsible department able to solve it as soon as possible to Reach the customer satisfaction.
- Troubleshooting different types of internet services ADSL, FTTH (fiber optics), IPTV Services, 3 and 4G services, Cable modems, WIMAX services.
-Work closely on Knowledge base Website & Quality Assurance to achieve customer satisfaction by feeding back and resolving customer concerns.
-Conduct training for new upcoming promotions to contact center Members, team delegate for all project metrics and K Pi's
-Running all daily and monthly reports for team figures and numbers which will lead to design appropriate action plan for all team members to achieve monthly objectives .
Universal account advisor serving customers through all Etisalat U.A.E products and services GSM and fixed lines Dubai, UAE campus.
Roles and responsibilities:
- Facing problems with customers over the phone to figure out the problems and resolve it.
- Communicating with residential, enterprise and corporate customers.
- Analyze confronted problems, contact with responsible department able to solve it as soon as possible to Reach the customer satisfaction.
- Troubleshooting different types of internet services ADSL, FTTH (fiber optics), IPTV Services, 3 and 4G services, Cable modems, WIMAX services.
-Work closely on Knowledge base Website & Quality Assurance to achieve customer satisfaction by feeding back and resolving customer concerns.
-Conduct training for new upcoming promotions to contact center Members, team delegate for all project metrics and K Pi's
-Running all daily and monthly reports for team figures and numbers which will lead to design appropriate action plan for all team members to achieve monthly objectives .
February 2014
To July 2014
Business development executive
at EAST LOCALIZE
Location :
Egypt - Cairo
Roles and responsibilities:
- Present and sell company products and services to current and potential clients with in US, European and Asian markets.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare paperwork to activate and maintain contract services.
- Manage account services through quality checks and other follow-up.
- Identify and resolve client concerns.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Coordinate company staff to accomplish the work required to close sales.
- Other duties as assigned.
- Present and sell company products and services to current and potential clients with in US, European and Asian markets.
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
- Follow up on new leads and referrals resulting from field activity.
- Identify sales prospects and contact these and other accounts as assigned.
- Prepare presentations, proposals and sales contracts.
- Develop and maintain sales materials and current product knowledge.
- Establish and maintain current client and potential client relationships.
- Prepare paperwork to activate and maintain contract services.
- Manage account services through quality checks and other follow-up.
- Identify and resolve client concerns.
- Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
- Coordinate company staff to accomplish the work required to close sales.
- Other duties as assigned.
July 2013
To April 2014
Instructor
at ITP - Berlitz
Location :
Egypt - Cairo
July 2013
To January 2014
Real Estate coordinator
at Misr Italia
Location :
Egypt - Cairo
was responsible for all the administrative work related to the sales team, starting from daily attendance report, score sheets, receiving customers, uploading customers data on the CRM system provide the whole company with any office or pantry supplies, mobile credits, …etc.
July 2012
To December 2012
Tele-Sales
at Call Egypt
Location :
Egypt - Cairo
selling and promoting Google ads. Project serving U.S.A and Canada working as part of the team to achieve my own sales target and I was the top seller for 2 months in row
June 2011
To December 2011
Technical support adviser
at Vodafone VIS
Location :
Egypt - Cairo
Technical support agent at Vodafone VIS account serving New Zealand and Australia supporting customers with all fixed lines issues and troubleshooting different internet problems to achieve customer satisfaction
January 2011
To May 2011
Sales Excutive
at Oman Air
Location :
Egypt - Cairo
was responsible for all the indoor and outdoor sales as the airline was closed for the events of the revolution, so mainly my main job was spreading the word to let travel agencies know we are back in business.
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