System Engineer
Avit
Total years of experience :14 years, 5 Months
• - Install, Configure, Monitoring and Managing Corporate MS Environments, as follows:
* Installing & configuring (OS, Cluster, AD, DNS, DHCP, IIS, File & Print Services, WSUS)
* Prepare Users, Groups, Computers, Security polices and permissions
* Monitoring Windows OS, Application, Services & cluster status, logs, and performance
- Install, Monitoring, Managing, Planning, Designing & Administrating The following Microsoft Systems:-
* System Center Products (SCOM, SCCM, SCVMM)
* Virtualization (Hyper-V and VMware) Fair Knowledge
* Exchange Server 2010
- Weekly follow up Support & Maintenance Contracts including systems healthy & performance check.
- Integrate new technologies into new and existing systems including the transition and migration of enterprise systems.
- Plan and perform engineering research, design development, and other assignments in conformance with design, engineering, and customer specification.
*Install, manage and configure SCCM.
*Good in manage SCOM.
• respond to requests for technical assistance in person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to appropriate resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• Stay current with system information, changes and updates.
• Provide customer with appropriate options/right suggestion.
• Bachelor degree in Computer science, Faculty OF Science (Computer science DEP) Ain Shams University, 2004-2009. Major: Computer science. Graduation Project Grade: very good (design and link web pages and database for Demerdash Hospital) • Graduated from Ismaiel El Kabany secondry school, Mathematical branch, overall degree 91.1%