Human Resources Generalist
Al Majed for Oud
مجموع سنوات الخبرة :14 years, 1 أشهر
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Screening resumes.
Performing in-person and phone interviews with candidates.
Partnering with managers to determine staffing needs.
Identify, Designing and Assessing training programs based on the needs of the organization and the individual.
Monitor and review the progress of trainees through questionnaires and discussions with managers.
Daily & monthly attendance and yearly Sick/Absent record.
Maintaining payroll master data - Basic Salary, Payroll earnings and deductions and income base calculations
Updating Salary increases, adjustments and back-dated options
Updating and maintaining monthly transactions - expense recoveries, miscellaneous earnings, over time and reimbursements
Updating and maintaining system generated pay slip and bank transfer report
Maintaining employee files and the HR filing system
Closely working on implementing policies and procedure of the company
Preparing Final / Leave Settlement as per new labor law calculation.
Achievement key :
Participated in training new comers and briefing the staff with the updated product and services.
Training the new members of FCR Team (First Call Resolution).
Job Description:
Leading the FCR (First Call Resolution) team to handle the VIP customers.
Helping the CMS (Complaint Management System) team solving the problems for the customers.
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Forwarded important and serious matters to the seniors.
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
Responsible of the Customer relation management department.
Bachelor Degree in Business Administration June 2012: Sohag University