social media officer
Jamalon
مجموع سنوات الخبرة :11 years, 6 أشهر
Build and execute social media strategy through competitive research, messaging and audience identification
Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
Set up and optimize company pages within each platform to increase the visibility of company’s social content
Moderate all user-generated content in line with the moderation policy for each community
Create editorial calendars and syndication schedules
Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
present administrative and financial Supervisor
Abu Shakra Company
Handling administrative duties including employees’ day off and break daily schedule.
Financial duties; expenses, billing, cashier responsibilities.
Inventory control; inserting inventory in to the company system.
▪ Develops and fosters customer relationships through professional, courteous, and efficient service for all basic customer service requests by means such as phone, e-mail or in person.
▪ Ensures the efficient and accurate completion of all basics customer transaction requests such as membership sales and program registration.
▪ Monitors membership card check in procedures.
▪ Resolves customer inquiries, concerns, and complaints either directly or by referring to another staff member as required.
▪ Utilizes effective listening and communication skills to identify “Problems/Needs/Opportunities”.
▪ Enters and retrieves information from various established databases
▪ Dispatches Tri Leisure employees and provides information to patrons during emergencies.
▪ Performs other related duties and responsibilities as required.
▪ Support and provide superior service via phones.
▪ Use questioning and listening skills that support effective telephone communication.
▪ Uses an effective approach to handle special telephone tasks like call transfers, and unintentional disconnects.
▪ Understand the impact of attitude in handling calls professionally.
▪ Effectively deal with job stress, angry callers, and upset customers.
▪ Use the most appropriate way to communicate with different behaviour types on the telephone.
▪ Apply the elements of building positive rapport with different types of customers over the phone.
▪ Apply the proper telephone etiquette to satisfy various customer situations.
▪ Apply appropriate actions to effectively control a telephone call.
▪ Identify voice skills and how to enhance a good telephone presentation.
▪ Meets commitments to customers.